What are the responsibilities and job description for the Customer Service Representative position at FTTDC - Ohio Logistics?
Are you a detail-driven communicator who thrives in a fast-paced environment? We’re looking for a Logistics Customer Service Representative to join our operations team! In this role, you’ll be the vital link between our warehouse, transportation partners, and customers—ensuring shipments go out on time, inventory stays accurate, and service stays exceptional.
Key Responsibilities
- Coordinate daily shipment schedules to meet customer deadlines
- Communicate with customers and carriers to ensure smooth deliveries
- Accurately enter and maintain order and shipping data
- Update customer portals with shipment confirmations and tracking
- Prepare shipping documents like Bills of Lading and ASNs
- Resolve shipment issues quickly and professionally
- Collaborate with warehouse staff to ensure timely order fulfillment
- Follow inventory and shipping procedures to maintain accuracy
- Keep your workspace clean, organized, and efficient
What You Bring:
- High school diploma or GED preferred
- Strong written and verbal communication skills
- Ability to multitask and stay organized in a fast-paced setting
- Basic math and computer skills (Excel, email, data entry)
- Self-starter with sharp attention to detail
- Ability to follow instructions and work independently or as part of a team
Physical Requirements:
- Primarily office-based with extended periods of sitting
- Occasional lifting of office supplies or storage boxes
- Ability to bend, kneel, or crouch as needed
Work Environment:
- Office and warehouse setting
- Proximity to warehouse machinery and moderate noise
- Collaborative, team-oriented atmosphere
Findlay Tall Timbers Distribution Center provides equal employment opportunity to all employees and applicants without regard to race, color, religion, sex, age, national origin, citizenship status, disability, veteran status, genetic information, or any other legally protected status.