What are the responsibilities and job description for the Retail Sales Associate - Baptist Health IcePlex position at FTL War Memorial?
The Florida Panthers enter the 2025-26 season as the two-time defending Stanley Cup Champions, having gone to the Stanley Cup Final in each of the past three seasons. The National Hockey League’s southernmost team, the Panthers have reached the postseason in a club-record six consecutive campaigns. The Panthers operate four facilities in Broward County, Florida: Amerant Bank Arena in Sunrise, the Panthers IceDen in Coral Springs, the new state-of-the-art practice facility Baptist Health IcePlex in Fort Lauderdale, as well as the renovated War Memorial Auditorium, which hosts concerts and events for the South Florida faithful.
An organization with deep roots in the community, the Panthers are owned by Vincent J. Viola, a graduate of the United States Military Academy at West Point and a veteran of the U.S. Army. Emphasizing a culture of selfless service both on and off the ice, the Panthers pillar program ‘Heroes Among Us’ honors a United States military veteran at every game and the Florida Panthers Foundation has four main focuses including veterans affairs, children's health and education, raising awareness for the endangered Florida panther and growing youth hockey.
Job Title: Retail Sales Associate - Baptist Health IcePlex
Department: FLA Teamshop
Reports To: Manager, Retail Operations
FLSA: Non-Exempt
Employment Type: Part-Time
Location: FTL War Memorial / Baptist Health Iceplex
Short Description:
The Retail Sales Associate has the opportunity to develop great relationships with our repeat customers in addition to informing the first-time customer of everything we have to offer.
Job Summary:
The Retail Sales Associate is responsible for assisting our guests with finding what they need, whether that is officially licensed Panthers merchandise or hockey or figure skating equipment. The Retail Sales Associate is responsible for enhancing customer experience and sales generation in the following areas:
Essential Dutiees & Reponsibilities:
- General Customer Service
- Processing cash and credit card sales in point of sale & balancing at end of shift
- Assisting Customers with Buying Decisions
- Sharpening hockey and figure skates
- Equipment repair
- Increasing Sales Volume
- Monitoring Inventory / Theft Prevention
- Maintaining Store Appearance
- Merchandising / Creating Displays
Qualifications:
- Sales Experience Preferred; Sports/Retail Sales Experience preferred
- Playing Experience in Hockey or Figure Skating preferred
- Knowledge of Hockey and/or figure skating equipment preferred
- High School Diploma Preferred
- Strong verbal and written communication skills
- Professional appearance and presentation
- Comfortable working in a fast-paced environment
Work Environment:
This position works at a professional ice rink, where the noise level can be generally high, crowd traffic can sometimes be heavy, and temperatures are often cold; lights are bright or dark with occasional exposure to flashing lights.
Position Type/Expected Hours of Work:
This is a non-exempt (hourly) position. Must be able to work flexible hours, nights, weekends, and holidays as needed
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At the Florida Panthers Hockey Club, Arena Operating Company, Panthers IceDen, Sanza Food Service, War Memorial Benefit Corporation, and FLA Team Shop, we strive to make every employee feel valued and respected for who they are and the unique contributions they make. We believe that a diverse and inclusive company is a more innovative and successful company, which is why we aim to infuse diversity, equity, and inclusion (DE&I) into all aspects of our culture and our business.
We welcome all to apply and join our team.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
