What are the responsibilities and job description for the Retail Sales Associate - Baptist Health IcePlex position at FTL War Memorial?
Organization Overview:
The Florida Panthers enter their 33rd season in 2026-27 as one of the National Hockey League’s premier franchises. As back-to-back Stanley Cup champions in 2024 and 2025, the Cats have emerged victorious in 11 of their past 12 postseason series and have captured four Eastern Conference championships. The Panthers are led by President of Hockey Operations & General Manager Bill Zito entering his seventh season, and President of Business Operations Michael White who begins his first full season.
As the NHL’s southernmost team, the Panthers operate four facilities in Broward County, Florida: Amerant Bank Arena in Sunrise; the Panthers IceDen in Coral Springs; the state-of-the-art Baptist Health IcePlex in Fort Lauderdale; and the renovated War Memorial Auditorium, which hosts concerts and events for the South Florida faithful year-round.
An organization with deep roots in the community, the Panthers are owned by Vincent J. Viola, a graduate of the United States Military Academy at West Point and a veteran of the U.S. Army. Emphasizing a culture of selfless service both on and off the ice, the Panthers pillar program, “Heroes Among Us,” honors a United States military veteran at every game. The Florida Panthers Foundation focuses on four core pillars: veterans’ affairs; children’s health and education; raising awareness for the endangered Florida Panther; and growing youth hockey throughout the region. The Panthers remain committed to empowering our fans to live sustainably and to strengthen the resiliency of our diverse communities throughout Florida and the tri-county area.
Job Title: Retail Sales Associate - Baptist Health IcePlex
Department: MM - Merch
Reports To: Retail Supervisor
FLSA: Non-Exempt
Employment Type: Part-Time
Location: FTL War Memorial / Baptist Health Iceplex
Job Summary:
The Retail Sales Associate has the opportunity to develop great relationships with our repeat customers in addition to informing the first-time customer of everything we have to offer. The Retail Sales Associate is responsible for enhancing customer experience and sales generation in the following areas.
Essential Duties and Responsibilities:
- Processes sales on point of sale
- Responsible for maintaining accuracy of cash drawer
- Greets and assists guests
- Assists with fitting guests in hockey and figure skating equipment and finding correct sizes
- Sharpens skates and repairs equipment
- Assists guests with purchasing decisions
- Maintains pro-shop as merchandised
- Maintains cleanliness of all retail areas
- Applies names and numbers to jerseys with heat press
- Additional projects tasks and events assigned
Qualifications:
- Retail experience
- Familiar with hockey and figure skating equipment fittings, repairs, and sharpening
- Must be highly organized with the ability to multi-task
- Self-starter with a high degree of enthusiasm, creative vision and ability to lead in a high-stress environment
- Be able to make decisions in a fast-paced atmosphere
- Must have strong interpersonal communication skills
- Familiar with operating point of sale system
Position Type/Expected Hours of Work:
This is an hourly position. Must be able to work flexible hours, nights, weekends, and holidays as needed.
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At the Florida Panthers Hockey Club, Arena Operating Company, Panthers IceDen, Sanza Food Service, War Memorial Benefit Corporation, and FLA Team Shop, we strive to make every employee feel valued and respected for who they are and the unique contributions they make. We believe that a diverse and inclusive company is a more innovative and successful company, which is why we aim to infuse diversity, equity, and inclusion (DE&I) into all aspects of our culture and our business.
We welcome all to apply and join our team.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.