What are the responsibilities and job description for the Front Desk Associate position at FTL War Memorial?
Organization Overview:
The Florida Panthers enter their 33rd season in 2026-27 as one of the National Hockey League’s premier franchises. As back-to-back Stanley Cup champions in 2024 and 2025, the Cats have emerged victorious in 11 of their past 12 postseason series and have captured four Eastern Conference championships. The Panthers are led by President of Hockey Operations & General Manager Bill Zito entering his seventh season, and President of Business Operations Michael White who begins his first full season.
As the NHL’s southernmost team, the Panthers operate four facilities in Broward County, Florida: Amerant Bank Arena in Sunrise; the Panthers IceDen in Coral Springs; the state-of-the-art Baptist Health IcePlex in Fort Lauderdale; and the renovated War Memorial Auditorium, which hosts concerts and events for the South Florida faithful year-round.
An organization with deep roots in the community, the Panthers are owned by Vincent J. Viola, a graduate of the United States Military Academy at West Point and a veteran of the U.S. Army. Emphasizing a culture of selfless service both on and off the ice, the Panthers pillar program, “Heroes Among Us,” honors a United States military veteran at every game. The Florida Panthers Foundation focuses on four core pillars: veterans’ affairs; children’s health and education; raising awareness for the endangered Florida Panther; and growing youth hockey throughout the region. The Panthers remain committed to empowering our fans to live sustainably and to strengthen the resiliency of our diverse communities throughout Florida and the tri-county area.
Job Title: Front Desk Associate
Department: Ice – Front Office
Reports To: Front Desk Manager
FLSA: Non-Exempt
Employment Type: Part-Time
Location: FTL War Memorial – Baptist Health IcePlex
Job Summary:
This is an entry-level position within the front office at Baptist Health IcePlex at FTL War Memorial. The ideal candidate will have a friendly and outgoing personality while also being very detail orientated and possessing strong customer service skills. They should be responsible, very professional and able to handle complicated situations and a variety of personalities.
Essential Duties and Responsibilities:
- Facilitate customer registration by using the point-of-sale system to register and take payments for figure skating programs, hockey leagues, private lessons, public skating, birthday parties, etc.
- Process cash/credit card payments and count out cash register at the end of each shift.
- Answer in-coming phone calls. Be able to answer any questions a caller may have, transfer them to another department as needed, and take & distribute accurate messages.
- Operate office electronics including photocopiers/scanners, Point of Sale system, telephone system and personal computers.
- Assist upper management with booking birthday parties and camp field trips.
- Greet and interact with customers to provide information about upcoming programs, camps, and events.
- Maintain a clean and organized front office. Restock program flyers as needed, inform upper management when new orders are needed.
- Help with daily projects like stuffing goodie bags, creating locker room schedule, inventory counts, etc.
- Other duties as assigned.
Qualifications:
- Must be at least 17 years of age
- Must have strong communication skills, be detailed and possess excellent problem-solving skills.
- Must be proficient with Microsoft Word and Excel.
- Must be able to handle a fast paced environments and multiple tasks at once.
- Must be a team player and have a positive attitude.
- Company Core competencies: work ethic, thriving in adversity, and empathy
Position Type/Expected Hours of Work:
This is a non-exempt position. Must be able to work flexible hours, nights, weekends, and holidays as needed.
At the Florida Panthers Hockey Club, Arena Operating Company, Panthers IceDen, Sanza Food Service, War Memorial Benefit Corporation, and FLA Team Shop, we strive to make every employee feel valued and respected for who they are and the unique contributions they make. We believe that a diverse and inclusive company is a more innovative and successful company, which is why we aim to infuse diversity, equity, and inclusion (DE&I) into all aspects of our culture and our business.
We welcome all to apply and join our team.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.