Senior Director, Implementation and Deployment

Who We Are  

FTI Consulting is the world’s leading expert-driven consulting firm. Over the last 40 years, FTI Consulting experts have served as the trusted advisor to Fortune 500 companies and the world’s leading law and private equity firms when they are facing their greatest opportunities and challenges. Our strong performance and continued success are a direct reflection of the ambition, energy, and commitment of our talented professionals across the globe to make a positive impact for our clients and communities.  

At FTI Consulting, you will be inspired and empowered to make an impact on headline matters that change history. Working side by side with the world’s leading experts in your field, you will be surrounded by an open collaborative culture that embraces diversity, recognition, professional development and most importantly, you.  

There has never been a more exciting time to join FTI Consulting and this is where you will do the most exciting and fulfilling work of your career.   

Are you ready to make an impact?

Level Requirements

• Full accountability for a large and complex technical organization.

• Serves as a subject matter expert on one or more areas

• Ability to interface with clients and practitioners at the highest levels

• Thinks and acts strategically.  Develops, manages and reports on “programs” and program maturity

• Ability to independently assess business needs, requirements, and document projects end-to-end

• Ability to independently develop and follow established methodology to fully execute a program or project from the initial “idea” to a fully developed and deployed solution

• Actively measures and reports on program maturity and defines and measures program success

About the Role

The Information Technology Group (ITG) is a collection of people, processes and technology investments that are designed to achieve the business goals of FTI Consulting.  The Senior Director, Implementation and Deployment establishes the global vision and strategy for the implementation and adoption of IT solutions.  The individual provides technical and managerial oversight to multiple projects and initiatives, fosters a productive work culture, evaluates and manages budgets, and successfully delivers the goals and objectives for assigned project, people and initiatives. 

The position requires partnership with FTI leadership and our clients to deliver managed risk, cost effective and supportable solutions that allow FTI to maintain a competitive advantage over our competition.  Working with the Enterprise Architecture program, helps develop global technology standards for repeatable deployment. 

The position provides the programmatic oversight for successful implementation and adoption of IT services.  They are responsible for taking approved designs and managing them through the full scope of deployment.  They develop appropriate testing and pilot programs to ensure appropriate feedback necessary for successful deployment.

The position works closely with Enterprise Architecture to provide feedback on designs and maintain appropriate design documentation throughout the lifecycle.  In addition, they work closely with global IT Operations to ensure appropriate training and documentation are created for the ongoing support of deployed solutions.

What You’ll Do

• As a Senior Director, the position is expected to serve as a resource assisting and advising various FTI organizations upon request, providing consultations on specific projects, and assisting in the resolution of technical problems. The scope extends to corporate and business segments within FTI with a focus on developing and/or advising on IT solutions for FTI and its clients.

• Frequent and ongoing interactions with FTI business leaders to develop IT strategy, architecture and engineering solutions that support business development opportunities.

• Plans and reviews hardware and software acquisitions, including facilities, for ITG to assure they are consistent with and supportive of the business vision and mission of FTI.

• Communicates and collaborates with the head of Enterprise Architecture to develop an IT vision that matches FTI’s overall Business Vision.

• Develops detailed project plans, work breakdown structures, and appropriate resource planning models to ensure that work is tracked, measured and monitored.

• Responsible for developing and maintaining implementation and configuration standards in line with the overall Enterprise Architecture program.  This includes developing programmatic methods for assessment of the global architecture, state of deployment and makes recommendations for improvement and modifications.

• Directs the design, development and maintenance of systems, programs, and software to meet the needs of the FTI and our clients, including both corporate and client Internet based systems.

• Supervises and guides teams of engineers and architects in project priority setting, technology vision, tactical implementation and resource allocation.  In addition, ensure FTI’s IT policies and procedures are implemented, tracked and reported on a regular basis.

• Provides guidance to implementation and deployment group members.  Helps define and communicate the architecture, operational health, management, and monitoring of IT systems and solutions.

• Leads and directs projects including the service delivery components with strategy and issue resolution as required.

• Develops strategic relationships with key clients and vendors for the success of ITG and the Enterprise Architecture program.

• Manage key issue resolution with practitioners and clients.

• Directs business leaders, managers, supervisors, vendors, and others, to drive cooperation and resolve problems.

• Manages and monitors staff performance and provides feedback, recognition, and coaching, as well as providing ongoing staff development and training.

• Responsible for ensuring that projects and team members adhere to ITG’s project management methodology; including accountability and taking initiative.

• Manage the overall capabilities and operating framework (structure, people, and project delivery processes), articulating the architecture, implementation and project management processes and frameworks.

• Responsible for high level and formal communication of projects, activities, and issues.

• Assists in developing and projecting requirements, scope, and analyzing the cost vs. benefit of solutions.

• Understands and keeps abreast of emerging technologies, their value to FTI, and how they affect the business

• Plans and designs all ITG service infrastructures to meet or exceed all SLAs and global standards.

• Administers, controls and contributes to the ITG budget and other IT related business segment budgets to strategically and effectively spend.

• Manages, reports and measures on all project and department budgets.

• Manages a number of outside service providers and major contracts/

How You’ll Grow

The Information Technology Group (ITG) is a collection of people, processes and technology investments that are designed to achieve the business goals of FTI Consulting. The Senior Director leads and is responsible for the design and operation of one or more technical and programmatic management areas.  Responsibilities include determining and formalizing design objectives and elements, standardization, cost modeling, benefit and risk analysis, capacity planning and similar functions to deliver holistic and cost-effective solutions that meet the required business objectives.

What You Will Need To Succeed

Basic Qualifications

• Four Year College Degree in Information Systems or related field

• IT or Managerial Certifications a plus

• 10 Years of progressive technical and technical management experience

• 10 Years of managerial experience

• 2 years as a Director

• 2 High Level Technical Certifications

• 2 High Level Core Certifications

• Comprehensive knowledge of all information systems technology disciplines.

• Experience with developing new technology business offerings.

• Ability to effectively and formally communicate and coordinate across a variety of personnel levels

• Experience in developing and maintaining both the revenue and expense side of corporate and business line budgets.

• Strong Project Management Experience and industry experience in managing large, complex IT projects

• Strong business and technical process design and documentation skills

• Possesses a high level of technical/functional expertise and knowledge.

• Industry expertise of best practices, standards, and technology.

• Experience in directing IT policies and procedures.

Preferred Qualifications

• Strong interpersonal skills to relate to all levels of business management

• Positive Attitude

• Self-Motivated

• Excellent written and verbal communication skills

• Organized

• Role Modeling

• Teamwork

• Adaptable to changing priorities

• Daily time entry to record billable and non-billable time.

• As developed and coordinated upon request by supervisor.

• Support other IT staff with open and unresolved issues.

• Provides on-call support via cellphone or pager 24 x 7.

• Take on responsibilities as a backup or alternate for other IT staff.

• Cover and resolve any outstanding Service Desk related issues in an effort to help all IT members resolve tickets as quickly and efficiently as possible.

• Physical labor from time to time, which may include moving equipment, furniture, etc.

• Periodic travel required, sometimes with little notice.

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