What are the responsibilities and job description for the IT / Systems Support Specialist position at FTDI Corp.?
A fast-paced third-party logistics and fulfillment operation is seeking a hands-on IT / Systems Support Specialist to join a growing Information Technology team. This role reports directly to the IT Manager and supports both warehouse operations and corporate systems.
This is a highly operational role combining helpdesk support, WMS system maintenance, infrastructure improvement, and data/process documentation. The ideal candidate is someone who takes initiative, troubleshoots deeply, and helps build structure and standards across systems.an integral part of your experience here.
Key Responsibilities
- Assist IT Manager with daily IT operations and ongoing system improvements
- Perform daily maintenance and support for:
- Warehouse Management System (WMS)
- Office and warehouse equipment (PCs, printers, RF devices)
- Develop a working understanding of facility infrastructure and drive improvements:
- Network cleanup and optimization
- Wireless access point coverage (especially in warehouse rack locations)
- Support and maintain IT systems across multiple locations:
- Remote troubleshooting for satellite facilities and affiliated offices
- Diagnose and resolve technical issues across environments
- System implementation support:
- Perform QC/QA testing for new integrations and system changes
- Validate outputs and ensure expected results
- Documentation and process standardization:
- Customer-specific label and packing slip requirements
- Internal IT systems, workflows, and procedures
- User access and security control:
- Assist in standardizing user permissions across systems
- Ensure proper access levels are maintained
- Document onboarding procedures, credentials, and system access
- Hardware inventory and lifecycle management:
- Track PCs, scanners, printers, and related equipment
- Maintain backup inventory (printers, toner, devices) for operational continuity
- Support hardware repair, setup, and replacement
- Perform miscellaneous data entry and system support tasks as needed
Pay: From $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
Work Location: In person
Salary : $60,000