What are the responsibilities and job description for the Trust Operations Specialist / Admin in Oaks, PA position at FSTONE Technologies?
Role: Trust Operations Specialist / Admin
Location: Oaks, PA (2 days onsite in a week)
Duration: 12 months
Key Responsibilities
Operational Delivery
- Execute day‑to‑day trust‑administration tasks including documentation management, account maintenance, cash processing, reconciliation, and asset administration.
- Support distribution‑processing workflows (request intake, trust‑term validation, documentation review, discretionary routing, and payment coordination).
- Support custody‑oversight tasks including titling checks, asset onboarding, break/exceptions management, and corporate‑actions review.
- Assist tax‑season workflows such as gathering tax documents, coordinating preparers, tracking deadlines, and communicating beneficiary tax materials.
- Manage client/beneficiary interactions, service requests, call notes, complaints, and document routing.
Transition & Knowledge Transfer
- Participate in scoping and due‑diligence processes for new outsourcing engagements.
- Conduct process walkthroughs with client Trust Officers and capture SOPs required for transition..
Quality, Controls & Risk Management
- Maintain operational governance artifacts including Risk Registers, SOPs, and control documentation.
- Support risk‑based reviews, sample testing, and oversight of high‑risk transaction types.
- Participate in FMEA exercises, monthly health checks, and quarterly knowledge assessments.
- Monitor and report on SLA/KPI performance, issues, and risk events.
Continuous Improvement & Automation
- Identify operational inefficiencies and support process redesign, value‑stream mapping, and elimination of non‑value‑added steps.
- Partner with automation and technology teams to implement BOT‑enabled automation, workflow improvements, and macro‑based utilities.
- Contribute to measurable reductions in manual effort and improvements in accuracy, turnaround time, and risk reduction.
Client Engagement & Reporting
- Provide regular reporting on operational performance, SLA dashboards, incidents, and trend analysis.
- Contribute to client meetings, deep‑dive sessions, and scope definition discussions.
- Support development and refinement of Statements of Work (SOWs).
- Serve as a knowledgeable and professional point of contact for client operations leaders.
Qualifications
Required
- 5 years of experience in trust operations, wealth management operations, fiduciary administration, or related banking operations.