Director of Operations

Join Team FSSI and Become an Employee-Owner!

Who We Are:

Opening its doors over 40 years ago, FSSI is one of the largest providers of document services in the United States. We are currently looking for a Director of Operations in our Orlando, Florida location. The Director of Operations is accountable for providing leadership and inspiration to departments tasked with producing and delivering high-quality, timely, and accurate physical documents for our clients. Responsibilities encompass both direct and indirect support activities necessary to efficiently and cost-effectively achieve the organization’s objective of surpassing client expectations.

Why You’ll Love This Role:

• Demonstrate your leadership skills with team members in the Digital Print Services, Mailing Services (Automated Mailing, and Custom Inserting), Warehouse and Facilities departments.

·        Collaborate with Senior Management to assess new business opportunities and measure the effectiveness and impact of ongoing initiatives.

·        Foster a culture of continuous process improvement and accountability.

Your Essential Duties:

·        Oversee the management of all Orlando Production and Production Support departments.

·        Ensure that departmental leadership delivers comprehensive training to employees regarding standards, best practices, safety protocols, company policies, and specific job functions.

·        Complete and approve Corrective Action Reports (CARs) for presentation to clients, in collaboration with other members of Senior Management.

·        Supervise or participate in the oversight of the development and implementation of new operational policies.

·        Ensure consistent evaluation of all Production employees, utilizing sound judgment and relevant Key Performance Indicators (KPIs).

·        Assist in representing the organization during client visits, including conducting tours and attending Q&A sessions.

·        In partnership with direct reports, develop and manage departmental budgets, evaluate and approve purchase orders within budgetary limits, and review monthly expenses with the VP of Operations.

·        Maintain a 99% on-time Service Level Agreement (SLA) compliance and quality rating.

·        Exemplify and advocate FSSI’s Core Values while actively coaching and mentoring employees in their professional journey.

What You Bring:

·        Bachelor’s degree preferred.

·        Minimum of 5 years of production management experience overseeing multiple production related departments.

·        Minimum of 10 years of management experience. Excellent understanding of workflow automation and Quality control.

·        Possesses excellent written and verbal communication skills, strong interpersonal abilities, organizational acumen, keen attention to detail, and proven effectiveness in executing projects.

·        Demonstrates advanced technical expertise in operations and workflow management with the ability to convert raw production data into meaningful KPIs.

·        Embodies a strong customer service philosophy, works both independently and collaboratively, adapts well to change, and consistently upholds a high level of confidentiality when working with employees at all levels.

The description above is a summary of the highlights of the role, a full job description will be provided.

Why Join Us?

·        Employee Ownership through our Employee Stock Ownership Plan (ESOP): When you join our team, you’re not just an employee—you become an employee-owner, sharing in the success of our company and shaping its future.

·        Culture of CARE for our Employees: We go beyond traditional health and wellness programs, offering in person and virtual Care Partners whose only mission is the health and happiness of our employees and their families.

·        Industry Leadership: FSSI is a leader in document services, specializing in print, mail, electronic delivery, marketing, and compliance solutions.

Benefits include:

·        401(k) & Roth Employee Stock Ownership Plan

·        Medical, Dental, Vision & Life Insurance

·        Paid holidays, vacation, and sick leave

·        Employee Assistance & Care Programs

·        Additional perks & employee award programs

Ready to grow with us? Apply today!

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