What are the responsibilities and job description for the Branch Manager position at FSS Technologies?
Position Summary
The Branch Manager oversees the day-to-day operations of the branch and is responsible for its performance, service quality, team, and financial results. The Branch Manager works closely with senior leadership to set and carry out operational goals that align with the company’s mission, vision, and values. This role requires hands-on leadership, strategic thinking, and a commitment to delivering high-quality service to every customer.
Classification
Full-time, Exempt
Essential Duties And Responsibilities
The Branch Manager is required to perform the following duties. Additional duties may be assigned at the company’s discretion.
The items below represent the knowledge, skills, and abilities required for this position. The list is not exhaustive and may be updated by the company as needed.
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, FSS Technologies recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability and actively foster inclusion in all forms, both within our company and across interactions with clients, candidates, and partners.
The Branch Manager oversees the day-to-day operations of the branch and is responsible for its performance, service quality, team, and financial results. The Branch Manager works closely with senior leadership to set and carry out operational goals that align with the company’s mission, vision, and values. This role requires hands-on leadership, strategic thinking, and a commitment to delivering high-quality service to every customer.
Classification
Full-time, Exempt
Essential Duties And Responsibilities
The Branch Manager is required to perform the following duties. Additional duties may be assigned at the company’s discretion.
- Drive the sales team daily to reach their quotas and performance goals.
- Oversee the daily workflow of the branch.
- Oversee daily operations and make adjustments as necessary to ensure customers receive the highest level of service.
- Conduct 15-minute team meetings each day.
- Conduct weekly branch meetings on Monday mornings.
- Pull work order reports from FieldHub daily to confirm that work orders are being closed.
- Manage the annual budget and ensure the budget is maintained.
- Develop and implement effective sales strategies.
- Build lasting relationships with customers by understanding their needs and anticipating future demands.
- Conduct one-on-one feedback sessions with associates every two weeks.
- Promote a company culture that supports morale and performance in line with the company’s Mission, Vision, and Values.
- Monitor the performance of the operations team and provide feedback and coaching to improve productivity and performance.
- Report on sales results and present data-driven strategies to the team and senior leadership.
- Attend and support key and major account meetings.
- Complete at least three (3) hours per week of leadership, management, or self-improvement training.
- Check Call Back, Service, and Install flows daily.
- This includes checking work order status and making sure work orders are closed and managed daily.
The items below represent the knowledge, skills, and abilities required for this position. The list is not exhaustive and may be updated by the company as needed.
- Excellent verbal and written communication skills.
- Excellent interpersonal and conflict resolution skills.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to act with integrity, professionalism, and confidentiality.
- Proficient with Microsoft Office Suite or related software.
- Proficient with FieldHub.
- Proficient with HubSpot.
- Bachelor’s degree in business administration or a related field preferred.
- Formal leadership training.
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
- Travel up to 25% of the time is required.
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, FSS Technologies recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability and actively foster inclusion in all forms, both within our company and across interactions with clients, candidates, and partners.