What are the responsibilities and job description for the Front Desk - Surgical Center position at FSA Capital?
Job Title: Front Desk (Morning Shift)
Department: Administration / Front Office
Reports To: Front Desk Manager / Administrator
Location: Queens Surgical Center, Flushing, NY
Schedule: 6:30 AM – 10:30 AM, any days from Monday through Sunday (based on operational needs)
Position Summary:
The Front Desk staff member is responsible for providing excellent customer service and ensuring accurate and efficient
patient registration during morning hours. This role plays a key part in greeting patients, verifying information, and maintaining smooth front office operations in a professional healthcare setting.
Key Responsibilities:
- Greet and check in patients in a courteous and professional manner.
- Perform patient registration, ensuring that all required demographic, insurance, and consent forms are accurately completed.
- Verify insurance eligibility and collect co-payments when applicable.
- Ensure accurate data entry into the electronic medical record (EMR) system.
- Maintain confidentiality of all patient information in compliance with HIPAA regulations.
- Answer incoming calls, route messages, and assist with scheduling inquiries as needed.
- Coordinate with clinical and administrative teams to support efficient patient flow.
- Maintain a clean, organized, and welcoming front desk and waiting area.
- Assist with additional administrative or clerical tasks as assigned.
Qualifications:
- Speaks Mandarin or Cantonese
- High school diploma or equivalent required; associate degree preferred.
- Previous experience in medical office administration or patient registration preferred.
- Excellent communication, customer service, and interpersonal skills.
- Strong attention to detail and accuracy in data entry.
- Proficiency with basic computer systems and electronic medical record (EMR) software.
- Knowledge of HIPAA and patient confidentiality standards.
- Ability to work flexible morning shifts, including weekends if required.
Physical Requirements:
- Ability to sit or stand for extended periods.
- Ability to lift up to 20 pounds occasionally.
- Must be able to work in a fast-paced, professional healthcare environment.