What are the responsibilities and job description for the Telecommunications Representative position at FS Roadshows?
We are a sales and consulting agency located in the San Antonio area and are partnered with the AT&T product campaign. Our firm is committed to establishing and maintaining long-lasting relationships with clients, team members, and stakeholders. Because of the exponential growth of our entry-level Telecommunications Representative team, our agency has been garnished, and our longest-standing client has entrusted us with the roll-out of their newest product line: AT&T Wireless and Home. We are ferociously driven to meet the needs and goals of our clients in a speedy, no-fuss, and personal way. We are looking for someone to join our entry-level Telecommunications Representative team to assist in the new product and service rollout.
We firmly believe in hiring a Telecommunications Representative who exhibits a strong work ethic, an undeniable genuineness, and the drive to make their mark by utilizing a fresh and creative perspective in an established industry. This directly enhances our core values and unilaterally helps our clients reach their ultimate goal: attain high margins of sales success, brand recognition, and customer loyalty.
Responsibilities of our Telecommunications Representative:
- Establish the initial relationship with new customers to properly position AT&T Home products to each individual based on their wants and needs
- Educate customers on the rollout of these products and the new technology that supports them
- Assist in the sales process with any qualifying customer, provide all necessary details regarding new account information, product promotional pricing, and delivery of services
- Overturn any objections, handle all inquiries, and resolve issues swiftly with any customer, and expedite to the necessary department if required
- Drive customer engagement from initial contact through the point of sale to delivery of products
- Communicate effectively within the Customer Service team as well as with Upper Management, Sales, and Compliance teams to ensure efficiency and success
- Track and accurately report customer account information, territory research, and areas of improvement to upper-level management daily to ensure the success of this product rollout
Recommended traits of an entry-level Telecommunications Representative:
- High school diploma and/or GED equivalent
- 1 year of experience in an entry-level or introductory position within the field of customer service and/or sales is preferred
- Discipline to manage time effectively and efficiently with clients and customers to complete all daily tasks accurately
- A student mentality to learn on the job from the entry level and the drive to continue the development of oneself and the company
- Tenacious and dedicated to reinforcing the core values of unbelievable and professional customer service
- An empathetic and compassionate disposition displayed while working with customers
Job Type: Full-time
Pay: $3, $5,600.00 per month
Benefits:
- On-the-job training
- Professional development assistance
Work Location: In person
Salary : $3