What are the responsibilities and job description for the Reservationist position at FRS Transportation?
Description:
Join Our Team!
FRS Transportation is seeking a dependable and customer-focused individual for a Reservationist position. This role is primarily responsible for answering incoming calls and scheduling transportation trips for passengers in Highland, Brown, and Adams counties. The ideal candidate is friendly, organized, and able to work efficiently in a fast-paced office environment while providing excellent customer service.
Schedule: Tuesday – Saturday | 8:00 AM – 5:00 PM
Key Responsibilities:
- Answer incoming calls in a professional and courteous manner
- Schedule passenger trips accurately using reservation software
- Verify trip eligibility, pickup/drop-off information, and funding requirements
- Provide riders with clear instructions regarding trip policies, times, and fares
- Enter and maintain accurate data in scheduling systems
- Communicate effectively with dispatch and drivers regarding trip details
- Maintain confidentiality of passenger information in compliance with HIPAA
- Handle high call volumes while maintaining accuracy and professionalism
- Assist with general office duties as needed
- High school diploma or GED required
- Strong typing and data entry skills
- Basic computer proficiency, including Microsoft Word and Excel
- Excellent verbal communication and customer service skills
- Strong attention to detail and organizational skills
- Ability to multitask and work in a fast-paced environment
- Ability to remain calm and professional when handling difficult calls
Preferred:
- Customer service or call center experience
- Transportation scheduling experience
Additional Requirements:
- Must pass a BCI/FBI background check
- Must pass a pre-employment drug screening
FRS Transportation is proud to be an Equal Opportunity Employer.