What are the responsibilities and job description for the Operations Analyst position at Frozen One?
Company Description
Frozen One is redefining what ice cream can be. Our pints pack 40g of protein with just 360–410 calories and, most importantly, actually taste and feel like real ice cream. Founded in January 2025 and based in Austin, TX, we've grown from local grocery shelves to a nationwide Target launch across 1,450 stores, as well as Fresh Thyme, Raley's, Wegmans, and Central Market - with even more retail expansion coming in 2027. Backed by more than $8 million in institutional investment, we're a lean, fast-moving team building a brand that's redefining an entire category.
Role Description
As we continue to scale nationally, operational excellence is a critical cornerstone of our success. The Operations Analyst will contribute to everything from supply chain management, order fulfillment, procurement, and production planning across our co-packer network to ensuring Frozen One makes it into freezers across the country. You'll take what exists, optimize it, and help build the systems that enable us to grow from $5 million to $50 million in revenue. As we're growing so quickly, this role offers significant opportunities for rapid career advancement. You'll work directly with senior leadership and report to the COO.
Roles and Responsibilities
- Manage customer purchase orders from receipt through fulfillment
- Process and monitor EDI transactions, including POs, invoices, ASNs, and deductions
- Assist in building the foundation of and cultivating the business operations tech stack
- Monitor distributor inventory levels and proactively identify replenishment needs
- Work with the COO to build and run critical operational reports such as OTIF, Weeks of Supply, and distributor performance
- Create and submit customer invoices accurately and on time
- Track shipments and resolve delivery issues, shortages, chargebacks, and deductions
- Maintain accurate item, pricing, and customer setup data across systems
- Support retailer launches, promotions, and inventory planning efforts
- Assist in monitoring raw material levels and own the purchase order process
- Partner with demand planning and operations teams to minimize stock-outs and excess inventory
- Identify process improvements and help build scalable operational systems as the company grows
Who you are
- 2 years of experience in CPG operations, customer logistics, supply chain, sales
- operations, or a related field
- Ai proficiency is a huge plus
- Has a relentless drive to improve systems and processes
- Highly analytical and comfortable working in Excel, Google Sheets, and operational systems
- Exceptionally organized with strong attention to detail
- Comfortable communicating with customers, distributors, warehouse partners, and internal teams
- Naturally proactive - you identify problems before they become emergencies
- Experience with major retailers, distributors, or grocery supply chains is a strong plus
- Startup mentality: willing to roll up your sleeves and solve problems
Compensation
Target range: $85k - $100k benefits (401k, Health Insurance) with room to grow quickly in a fast-paced startup environment!