Chief of Staff

The Chief of Staff is the COO’s force multiplier: a consulting-trained operator who turns the COO’s priorities into scoped, staffed, and delivered initiatives. The role owns the firm’s strategic initiative portfolio end to end, from problem definition through implementation and adoption, across process improvement, technology, change management, and corporate strategy.

Why This Role Exists

The COO’s portfolio has outgrown one person’s execution bandwidth. The COO spans HR, technology, operations, compliance, business development, and strategy, while running multiple concurrent transformation efforts. Without dedicated capacity, initiatives stall between decision and adoption, and the COO’s time goes to coordination instead of judgment.

This role closes that gap. It gives the COO a single owner for initiative delivery, a consistent operating cadence, and decision-ready analysis on demand.

Year-one Success Looks Like

• A single, prioritized initiative portfolio with owners, milestones, and status visible to leadership at all times
• At least three major initiatives moved from pilot or plan to full adoption, with measured business impact
• Measurable improvement in firm profitability levers the COO owns: utilization, realization, and expense
• The COO reclaims 8 to 10 hours per week from coordination, follow-up, and first-draft work
• Partners and department heads see the Office of the COO as faster and more predictable to work with
  
  

Key Responsibilities

The role splits across five work streams. Time allocations are targets and will flex with the portfolio.

Strategic Initiative & PMO Leadership - 30%

Run the COO’s initiative portfolio: charters, workplans, RACI, milestone tracking, risk and issue logs. Stand up a lightweight PMO standard (intake, prioritization, status reporting) and drive initiatives to closure.

Process Improvement & Operational Excellence - 20%

Map current-state workflows in intake, billing, collections, matter management, and HR. Identify bottlenecks and leakage, design future state, and quantify impact on utilization, realization, cycle time, and cost.

Technology Implementation & AI Enablement - 20%

Lead business-side implementation of new systems and AI tools: requirements, vendor coordination, configuration decisions, testing, rollout, and adoption tracking. Act as the bridge between partners, staff, and IT/vendors.

Change Management & Adoption - 15%

Build stakeholder maps, communication plans, training, and feedback loops for every major change. Track adoption metrics and intervene early where uptake lags. Manage partner and practice-group alignment.

Corporate Strategy & COO Office Support - 15%

Produce decision-ready analysis: business cases, market and competitive scans, pricing and financial models, board/partner materials. Prepare and run the COO’s operating cadence (leadership meetings, scorecards, follow-ups) and handle confidential special projects.

Initial portfolio and first 90 days

The hire inherits live initiatives on day one.

Likely Initial Portfolio

• Ajax AI timekeeping implementation: drive rollout, adoption metrics, and change management
• Firm-wide AI enablement: governance, training program, and use-case pipeline
• Cornerstone MSO platform repositioning: business case, pricing model, and governance design
• Performance Snapshot redesign: rollout of the quarterly pulse and post-project snapshots
• Productivity and realization analytics
• Firm-wide KPI definition, tracking, and analysis
  
  

First 90 Days

• Days 1–30, learn and diagnose: meet every partner and department head; inventory all open initiatives; build the first consolidated portfolio view with status and owners.
• Days 31–60, prioritize and structure: agree the top five priorities with the COO; charter each with scope, success metrics, and owners; install a weekly COO operating rhythm.
• Days 61–90, deliver: land at least one visible win; present a 12-month initiative roadmap to the COO and other members of the Executive Team.
  
  

Qualifications

Required

• Experience in management consulting (strategy, operations, or technology practice)
• Demonstrated ownership of end-to-end initiatives: problem definition, analysis, recommendation, and hands-on implementation
• Track record leading at least one technology implementation through adoption, not just selection
• Strong analytical skills and can quantify the business case for a change
• Executive-grade written and visual communication: synthesizes complex issues into a one-page recommendation or a short deck
• Digs deep to solve for the root cause, not just a symptom of an issue
  
  

Preferred

• Post-consulting operating role (Chief of Staff, strategy and operations, PMO lead) in a professional services, PE-backed, or multi-site business
• Exposure to law firm or professional services economics: utilization, realization, leverage, and billing
• Familiarity with practice management and CRM platforms (e.g., Clio, HubSpot) and practical use of generative AI tools
• Experience with EOS or a similar operating system
• MBA or equivalent graduate degree
  
  

Benefits

• Health/Dental/Vision insurance
• PTO
• 401K
• Breakfast/Lunch provided daily