Collections Specialist

Frost Brown Todd LLP, a national law firm of 1000 legal and business professionals in seventeen markets, is currently seeking a full-time Collections Specialist to join our firm. As an integral part of our finance team, this position will analyze accounts receivable and engage directly with billing attorneys and clients to ensure timely payments while resolving any billing issues.

Key Responsibilities:

• Analyze accounts receivable on a client and matter level while collaborating closely with billing attorneys.
• Reach out to client contacts to secure timely payments on outstanding invoices, effectively resolving challenging receivables with professionalism and tact.
• Provide firm management with detailed insights and action plans regarding client payment trends, potential risks and challenges in the collection process.
• Conduct outbound collection calls with a focus on maintaining and enhancing customer relationships, ensuring a professional representation of the firm.
• Address and resolve client-billing issues promptly, applying good customer service skills to minimize accounts receivable delinquency.
• Identify issues contributing to account delinquency and discuss with management.
• Review and monitor assigned accounts and applicable collection reports.
• Handle various forms of correspondence to clients to encourage payment of delinquent accounts, including but not limited to phone calls, mailing reminder statements, faxes and email correspondences on a monthly and as needed follow-up basis while maintaining a professional representation of the firm.
• Regularly communicate with attorneys regarding efforts and status of past due accounts. Work cooperatively and creatively with attorneys to collect past due accounts as effectively as possible.
• Build effective working relationships with billing/e-billing and accounts receivable team members. Work closely with the accounts receivable team to ensure timely and accurate postings of client payments and resolution of same.
• Maintain records of clients' financial statuses and document collection efforts in the collection module.

Job Requirements:

• High School Diploma or equivalent.
• A minimum of 2 years of collections experience including interaction with a large customer base.
• Strong communication skills needed – both oral and written.
• Excellent problem solving and analytical skills are required.
• Ability to work independently and to adapt to a fast-changing environment.
• Proficiency in Microsoft Office including Excel, Word and Access.
• Knowledge of Aderant Software is needed.
• Must possess an understanding of math, finance and billing cycles.
• Must have attention to detail with an eye for accuracy.
• Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency.

Frost Brown Todd offers a competitive salary and a comprehensive benefits package including medical, dental, vision, life, disability, and 401k/profit sharing retirement package.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Frost Brown Todd is fully committed to equality of opportunity in all aspects of employment. It is the policy of Frost Brown Todd to provide equal employment opportunity to all employees and applicants without regard to race, color, religion, national or ethnic origin, military status, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other protected status.