Fraud Manager

Overview
The Fraud Manager oversees the comprehensive management of Frontwave Credit Union's fraud operations, which includes managing all fraud mitigation systems. This role is tasked with the prevention, detection, investigation, and recovery of fraud across all channels, excluding card-related activity. The Fraud Manager provides strategic leadership, vision, and guidance for an enterprise-wide fraud program that ensures effective fraud prevention and mitigation throughout all business lines. Additionally, the manager directs, organizes, and controls the operational functions of the Fraud department and its investigative staff to maintain high standards of quality service.

This position is also responsible for consistently upholding Frontwave's core values and service standards.

About Frontwave Credit Union:
Frontwave Credit Union is a member-owned not-for-profit financial institution serving San Diego, Riverside, San Bernardino and Imperial counties. Founded in 1952, we have grown to 18 branches with 125,000 members and manage over 1.8 billion in assets. At CVB, a division of Frontwave Credit Union, we are focused on creating consumer solutions to provide our members and the communities we serve with products and services that enhance the quality of life for our members through exceptional service and the progressive application of technology.

What's In It For You:
Competitive pay, 401k matching, mortgage and auto discounts.

9-27 days of PTO per year (based on tenure) and 11 paid holidays.

Affordable medical, dental, vision health plans, and Flexible Spending Account.

Employee Assistance Program with a variety of services.

Career development, training, and coaching, mentoring; tuition reimbursement up to $4,000/year.

Culture of excellence and continuous improvement.

We strive to be the best place you've ever worked

Responsibilities
Essential Duties and Responsibilities:
Includes the following non-inclusive list. Other duties may be assigned. All duties are to be performed in

compliance with applicable laws, regulations and Credit Union policies and procedures.

• Oversees and directs fraud prevention, mitigation, and investigative operations, including the identification of high-risk transactions and emerging threats, analysis and resolution of suspicious activity, execution of thorough investigations, implementation of effective controls, and facilitation of fund recovery.
• Manages the Fraud team, implements strategies to mitigate fraudulent activity, and ensures adherence to financial regulatory requirements.
• Maintains collaborative business partnerships with all business units to understand and improve core business activities, products, and transactions.
• Serves as a trusted advisor throughout the organization by supporting Frontwave's fraud prevention initiatives and advancing key business objectives.
• Prepares, reviews, and files SARs promptly with the required agencies. Maintains processes and reporting to ensure regulatory compliance for SAR review and filing.
• Maintains a current and in-depth knowledge of BSA, AML, OFAC, and all related regulations.
• Provides effective and considerate feedback to investigators while seeking to understand how to best assist operations in building and maintaining high quality investigations.
• Serves as a subject matter expert on fraud and optimizes Frontwave's approach to these areas across the organization.
• Delivers valuable insights and fraud mitigation recommendations in support of business goals.
• Advises on day-to-day fraud matters and serves as an expert resource for internal stakeholders, and provides risk-based advice, drives operational efficiency, manages, and thinks cross functionally.
• Evaluates data to determine efficiencies via technologies, tools, and/or process improvements.
• Works with internal and external auditors, consultants, and regulatory examiners in connection with their review of the fraud program.
• Ensures related Policies, Procedures, and practices are examined for compliance with law and regulation and are updated, as necessary.
• Serves as the business owner for all fraud-related systems, providing continual oversight and conducting risk assessments to ensure alignment with Frontwaves' fraud management strategy and risk tolerance.
• Builds and maintains fraud related systems such as Verafin and BioCatch to ensure system optimization, rule management, and configuration.
• Additional duties, as requested or assigned.

Qualifications
Education and/or Experience:
Undergraduate degree or international equivalent

Minimum of 5 years banking experience, with at least 3 years of leadership experience with proven expertise in direct fraud mitigation.

Preferred qualifications include CRCM, CAMS, CFE, CUCO, BSACS, or an equivalent professional certification.

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.

Demonstrated experience with building or maintaining fraud related systems.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills, and Abilities:
Strong process and problem-solving skills at both strategic and functional levels.

Expertise in direct fraud prevention, BSA/OFAC regulations, and a broad understanding of concepts, principles, and procedures relevant to financial institutions.

Highly organized and able to multi-task and manage multiple projects and competing priorities without sacrificing accuracy or efficiency.

Sufficient knowledge to resolve and answer complex fraud questions.

Proficient at finding inconsistencies, detecting patterns, and communicating concerns.

Excellent communication and diplomacy skills, both verbal and written.

Collaborative and team-based approach.

Strong decision making and investigative skills, analytical skills as well as problem-solving, and critical-thinking skills.

Understanding of how fraud and business units collectively integrate within the AML/BSA/OFAC functions, with the objective to provide oversight and guidance to complex issues that may require analysis of alternative solutions, while considering the business impact to all areas involved.

Adheres to all relevant regulations, laws, and company policies, especially those related to the Bank Secrecy Act, Anti-Money Laundering, and Suspicious Activity Report filing. Monitors transactions for suspicious activities, accurately documents and reports as required by law and by Policy. Ensures compliance through ongoing training and collaboration with the compliance team. Maintains thorough records and assists in audits to address any deficiencies.

Salary Range: $ 92, $139,049.66

Service Excellence Standards
When joining Frontwave Credit Union, you can expect to be a part of a workforce committed to the following Service Excellence standards:

• We see it. We own it. We get it done.
• We ignite positive experiences.
• We do things right every time.
• We are collaborators - united, cohesive and engaged
• We innovate and evolve.
• We create memorable experiences for life.
• We starts with me.

Salary : $4,000 - $139,050