What are the responsibilities and job description for the Customer Service Representative position at Frontline Source Group?
Our client located in Arlington, Virginia is seeking Customer Service Representatives on a contract basis.Company ProfileECommerce organizationGrowing teamCustomer Service Representative Role:The Customer Service Representative will provide exceptional support across phone, email, and chat while playing a key role in reengaging past customers and strengthening ongoing customer relationships. This role blends traditional customer service with proactive outreach and special project work designed to reintroduce products and encourage repeat business.Customer Support & Case ManagementProcess customer cases according to company policies across multiple systemsTake and return incoming calls, troubleshooting to resolve customer issuesRespond to customer emails and chats; schedule follow-up calls as neededEnter and maintain accurate customer information, documentation, and case detailsTrack and document all customer interactions and follow-up activitiesCustomer Reengagement InitiativeReconnect with previous customers who have not ordered recentlyUnderstand customer needs and reintroduce new or existing productsShare product updates, promotions, and discount codesSupport strategic outreach to drive repeat businessSupport broader customer service initiatives and special projects as assignedCustomer Service Representative Background Profile: High School Diploma requiredMinimum 2 years of customer service experienceData entry experience with strong accuracyExcellent phone presence and communication skillsStrong multitasking, organization, and problem-solving abilitiesPreferred ExperienceRetail experience, especially eCommerce or catalog/online retailComfort working in fast-paced, team-oriented environmentsPositive attitude, strong energy, and enthusiasm for engaging customersFeatures and Benefits while On Contract:We go beyond the basic staffing agency offerings! You can see the extensive list of benefits on our website under the Candidate “Benefits” tab. Features and Benefits of Client:Medical Dental, Vision 401K with match 4 weeks PTO
Salary : $20 - $24