What are the responsibilities and job description for the Customer Operations Manager position at Frontline Source Group - Nationwide Staffing & Executive Search?
Our client is seeking a Customer Operations Manager in Austin, TX, to lead North American operations for a growing global organization. This is a direct hire opportunity for a dynamic professional ready to build and lead a unified customer operations function focused on exceptional customer experience, scalability, and operational excellence.
Company Profile
Our client is a global technology solutions company.
Customer Operations Manager Role
As the Customer Operations Manager, North America, you will play a strategic leadership role responsible for building and executing unified, scalable customer operations across the region. You’ll lead and develop the Customer Operations team, ensuring seamless end-to-end customer experience—from client onboarding and service delivery to ongoing support.
Establish and implement the North American customer operations model and lead a high-performing LCM (Lifecycle Management) team.
Oversee client management, service delivery, and customer engagement across all operational functions.
Collaborate with global and regional leadership to unify operations, processes, and systems.
Drive efficiency and scalability through process improvement, data-driven KPIs, and strategic planning.
Recruit, coach, and empower team members to deliver top-tier customer service and continuous improvement.
Lead customer experience initiatives and ensure operational compliance with global standards.
Monitor performance, identify areas for improvement, and implement actionable solutions to enhance results.
Customer Operations Manager Background Profile
10 years of experience in customer operations or customer service leadership roles
Bachelor’s degree or equivalent vocational education required.
Proven track record in leading teams, improving processes, and driving operational success
Experience in international or matrix organizations; ability to manage across diverse cultures and regions
Demonstrated success implementing scalable systems and service delivery models
Strong business acumen, with a focus on results, efficiency, and customer satisfaction
Excellent communication skills
Features and Benefits
Comprehensive medical, dental, and vision insurance coverage
Opportunity to lead a new regional function and make a lasting impact on company growth
Collaborative, global team environment with opportunities for cross-functional and international collaboration
Strong commitment to employee development, innovation, and leadership empowerment
Be part of an organization that values sustainability, customer focus, and operational excellence