Customer Service Representative

Description

Screen, authorize, and coordinate medical transportation for eligible clients in a timely, courteous, and professional manner. Collaborate with program staff to address complex transportation needs and ensure compliance with program policies and procedures.

ESSENTIAL FUNCTIONS

Respond to telephone and fax inquiries from Medicaid clients and community agencies regarding transportation services and available resources.

Determine client eligibility, authorize services, and identify appropriate transportation options based on mobility needs and program guidelines.

Schedule transportation with the most appropriate, cost-effective available provider.

Ensure trip accuracy and document requests, eligibility, and authorizations in the program database.

Resolve routine inquiries and collaborate with program staff on complex requests, vendor assignments, policy exceptions, and client concerns.

Complete administrative tasks, special projects, and other duties and tasks as assigned.

Maintain reliable attendance and punctuality while meeting call center performance expectations.

Work collaboratively with clients, caregivers, providers, and colleagues to resolve issues professionally and respectfully.

Deliver excellent customer service and represent the agency positively while supporting its mission and core values.

Qualifications:

• Previous call center experience.
• Knowledge of community resources for older adults, individuals with disabilities, and low-income populations.
• Strong verbal and written communication and customer service skills.
• Basic computer proficiency, including email, word processing, spreadsheets, and database systems.
• Ability to gather information, assess needs, solve problems, and exercise sound judgment.
• Ability to follow program policies and procedures while adapting to individual client needs.
• Strong attention to detail and organizational skills.
• Ability to build effective working relationships with clients, caregivers, service providers, and staff.
• Ability to work efficiently in a fast-paced call center environment and meet performance expectations.
• Ability to communicate clearly by telephone and work an eight-hour shift using a computer and telephone.

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:

• Medical, Dental & Vision
• 401(k)/Roth
• Basic/Supplemental Life & AD&D
• Short and long-term disability
• HSA & DCFSA
• Transportation benefits
• Employee Assistance Program
• Company Paid Time off or State Sick Leave

Job Type & Location

This is a Contract to Hire position based out of Vancouver, WA.

The pay range for this position is $18.95 - $18.95/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract to Hire position based out of Vancouver, WA.

This position is anticipated to close on Oct 16, 2026.

This is a fully onsite position in Vancouver,WA.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.