Contact Center Representative

Description

In this role you will be answering an average of 45-55 inbound calls per day, ranging from simple requests to market sensitive complex inquiries from clients and financial professionals

You will receive extensive customer service training, product, & system training to remain current with operational policies, new products, and procedures

Receives and processes requests from agents, policy owners, and third parties via incoming calls

Educates customers on products and answer questions related to the companys products such as product changes, tax consequences, state regulations, claims, etc.

Provides information regarding individual policies including beneficiary information, explanation of values, terms and conditions

Ensures and documents the appropriate response to each question, which can range from the simple to moderately complex

Processes a variety of transactions include address changes, beneficiary changes, partial withdrawals, replacements, ownership changes, etc

Formulates correspondence with customers through various communication channels and takes initiative to be a solution seeker

Skills

call center, customer service

Top Skills Details

call center,customer service

Additional Skills & Qualifications

1 years of customer service experience required

Ability to optimally handle heavy call volumes and meet attendance and punctuality standards

Ability to multi-task and navigate multiple administrative systems required

Effective verbal and written communications, with proven success explaining concepts and processes to a diverse customer base.

Ability to learn and retain a large amount of detailed information within a short period of time.

Please lock down candidates on NOT applying or interviewing at Athene in the past year

PREFER:

Knowledge of annuities

Experience Level

Intermediate Level

This is a Permanent position based out of West Des Moines, IA.

The pay range for this position is $43000.00 - $43000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

This position is eligible for a sign on bonus, quarterly and yearly incentives. These benefits are generally available to regular full-time employees. Some benefits described in this overview are subject to plan enrollment. Additional terms, conditions and eligibility requirements may apply. If you have any questions about the benefits as they pertain to the role you are applying for, please reach out to your recruiter.

Physical health and well-being Time away Financial well-being
Medical, Dental and Vision Coverage
Health Savings Account
Flexible Spending Account
Mental Health Resources
Onsite Fitness Center
1-on-1 Fitness and Nutrition Coaching

Flexible / Paid Time Off
Ten paid holidays, plus a floating holiday of choice
Volunteer Time Off
Paid Leaves
Pregnancy
Parental
Family Care
Military
Short Term Disability
Long Term Disability
Retirement Savings Plan
Employee Stock Purchase Program
One Apollo Stock Ownership Program
Life and AD&D Insurance
Accident, Critical Illness, and Hospital Insurance
Legal Insurance
Identity Theft
Employee Referral Program
Dependent Care
Tuition Assistance
Employee Discounts

This is a Permanent position based out of West Des Moines, IA.

This position is anticipated to close on Oct 19, 2026.

This is a fully onsite position in West Des Moines,IA.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.