What are the responsibilities and job description for the Tech Savvy Phone Representative position at Frontline Call Center?
Remote -Technical Support Representative Five Week Project
Location: Remote
Pay: $15/hour
Type: Five Week Project.
About the Role
We’re looking for motivated individuals to join our Support Team at Frontline Call Center!
If you enjoy helping people, thrive in a tech-driven environment, and want to work from the comfort of your home — this could be the perfect fit.
We’re currently hiring for a Support Agent, which is ideal for individuals who are computer savvy or technically inclined and enjoy troubleshooting Internet Service Provider (ISP) issues.
Position Details:
- Role: Technical Support Representative
- Type: Temporary Project (5 weeks) Possibly could go longer depends on clients needs
- Pay Rate: $15.00/hour
- Training Schedule: Monday–Friday
- Schedule Requirement: Must have 24/7 open availability (permanent schedule assigned after training)
- Weekend work required
Key Responsibilities:
- Assist customers with ISP troubleshooting and connectivity issues
- Escalate technical concerns to the appropriate departments when necessary
- Resolve customer issues efficiently while maintaining a professional and friendly tone
- Provide professional, patient, and solutions-oriented support
- Strong troubleshooting skills and ability to stay calm under pressure
- Excellent written and verbal communication
- Comfortable multitasking across multiple screens and tools
- Reliable, distraction-free workspace with hardwired internet (Ethernet connection required)
Required Qualifications
- Training attendance is 100% mandatory — no exceptions
- Open availability (24/7); schedules will be assigned after training
- Previous Customer Service experience (high call volume preferred)
- Strong communication and de-escalation skills
- Excellent attention to detail and ability to multitask
- Basic technical ability (install/uninstall programs, troubleshoot equipment)
- Prior Call Center or remote work experience
- Basic Technical Support experience
Computer & Equipment:
- Windows 11 based PC (no MACs or Chrome Book)
- Dual monitors – this helps you see multiple programs at once while assisting customers.
- At least 16 GB of memory (RAM) with 12 GB usable – this keeps your computer running smoothly while using several tools at once.
- Processor: Intel, i5, i7 or i9 (recent generation)/AMD Ryzen 3, 5, 7, or 9 (recent generation)
- CPU utilization should be 50% or less
- At least 256 GB of storage space (SSD preferred) – so your computer can store and load programs quickly.
- Internet connections: your computer must have a Ethernet (RJ-45) port.
- Wired internet connection required – Wi-Fi is not allowed; your computer must be connected to your router using an Ethernet cable for a stable signal.
- Download speed: 20 Mbps or higher (for receiving data).
- Upload speed: 10 Mbps or higher (for sending data).
- Ping: 20 MS or less (for a fast, responsive connection).
- Internet Speed: Please use speedtest.net to test your specs
Accessories
- High-quality USB headset
- Camera required during interview and training (no camera needed once you receive your regular schedule)
How to Apply
Submit your application with the following screenshots uploaded:
- Ethernet connection proof:
- Open Task Manager > Performance and take a screenshot showing your wired Ethernet connection.
- Speed test results:
- Use speedtest.net and ensure Ping is less than 20 MS.
- RAM verification:
- Open System Information and take a screenshot showing at least 16 GB RAM.
All technical requirements will be verified during the interview.
Spots are limited — apply as soon as possible if interested!
Additional Information
- Some benefits are subject to eligibility requirements, including employment term and other factors.
- Frontline Group is a W2 employer (we do not hire independent contractors).
Salary : $15