What are the responsibilities and job description for the Remote Technical Support Representative position at Frontline Call Center?
Remote -Technical Support Representative
Location: Remote
Pay: $15/hour
Type: Permanent
About the Role
We’re looking for motivated individuals to join our Support Team at Frontline Call Center!
If you enjoy helping people, thrive in a tech-driven environment, and want to work from the comfort of your home — this could be the perfect fit.
We’re currently hiring for a Support Agent, which is ideal for individuals who are computer savvy or technically inclined and enjoy troubleshooting Internet Service Provider (ISP) issues.
Position Details:
- Role: Technical Support Representative
- Type: Permanent Full Time
- Pay Rate: $15.00/hour
- Start Date: Tuesday, November 11, 2025, 7:00 am - 2:30 pm PST
- Training Duration: Approximately 1.5 weeks
- Training Schedule: Monday–Friday
- Schedule Requirement: Must have 24/7 open availability (permanent schedule assigned after training)
- Weekend work required
Key Responsibilities:
- Assist customers with ISP troubleshooting and connectivity issues
- Escalate technical concerns to the appropriate departments when necessary
- Resolve customer issues efficiently while maintaining a professional and friendly tone
- Provide professional, patient, and solutions-oriented support
- Strong troubleshooting skills and ability to stay calm under pressure
- Excellent written and verbal communication
- Comfortable multitasking across multiple screens and tools
- Reliable, distraction-free workspace with hardwired internet (Ethernet connection required)
Required Qualifications
- Training attendance is 100% mandatory — no exceptions
- Open availability (24/7); schedules will be assigned after training
- Previous Customer Service experience (high call volume preferred)
- Strong communication and de-escalation skills
- Excellent attention to detail and ability to multitask
- Basic technical ability (install/uninstall programs, troubleshoot equipment)
- Prior Call Center or remote work experience
- Basic Technical Support experience
Work Setup Requirements:
Computer
- Dual monitors (your computer counts as one, plus one additional monitor)
- Minimum 8 GB RAM
- Must use an Ethernet cable (RJ-45) — hardwired connection required during interview and work hours
Internet
- Download speed: 20 Mbps or higher
- Upload speed: 10 Mbps or higher
- Ping: 20 MS or lower (no exceptions)
- Connection must be hardwired (Ethernet)
Accessories
- High-quality USB headset
- Camera required during interview and training (no camera needed once you receive your regular schedule)
How to Apply
Submit your application with the following screenshots uploaded:
- Ethernet connection proof:
- Open Task Manager > Performance and take a screenshot showing your wired Ethernet connection.
- Speed test results:
- Use speedtest.net and ensure Ping is less than 20 MS.
- RAM verification:
- Open System Information and take a screenshot showing at least 8 GB RAM.
All technical requirements will be verified during the interview.
Spots are limited — apply as soon as possible if interested!
Additional Information
- Some benefits are subject to eligibility requirements, including employment term and other factors.
- Frontline Group is a W2 employer (we do not hire independent contractors).
Salary : $15