Account Development Specialist, North America

About Frontiers:

At Frontiers, our purpose is simple yet ambitious: to make science open. We believe open science empowers the global scientific community to accelerate discovery and develop the solutions needed for healthy lives on a healthy planet.

We are one of the world's largest and most influential open-access research publishers. Every article we publish is peer-reviewed and quality-certified, ensuring research is accessible to everyone, everywhere. To date, Frontiers research has been viewed over 4 billion times, demonstrating the real-world impact of science without barriers.

Joining Frontiers means being part of a global, mission-driven organization at the intersection of science, technology, and innovation — working alongside passionate colleagues who care deeply about advancing knowledge for the benefit of society.

To learn more about our impact and culture, please watch this video

About The Institutional Partnerships Team

Our Institutional Partnerships team is at the forefront of a rapidly evolving industry: championing open access and enabling broad, meaningful collaboration with top universities, consortia, libraries, and research organizations. We are building for scale—transforming our traditional B2C strengths into a dynamic B2B strategy. Most importantly, we're a close-knit, mission-driven team where every voice matters and there's room to lead from the front.

Your Key Responsibilities

• Serve as the first point of contact for a select group of institutional partners; build relationships, anticipate needs, and deliver a seamless experience.
• Drive effective onboarding, retention, and renewals in your portfolio; identify upsell opportunities and support revenue growth.
• Monitor engagement data, analyze trends, and propose solutions for improved partner experience.
• Maintain accurate records, manage reporting, and handle eligibility verification independently.
• Collaborate with internal teams (Publishing, Sales, Product, Finance, Technology) to enhance the partner journey.
• Contribute to the creation and continuous improvement of resources, processes, and AI-driven tools.
• Triage queries, manage a shared team inbox, and support team-wide knowledge sharing
  
  

Requirements

• Experience in account management, customer success, customer support, or relationship management.
• Background in scholarly publishing, open access, university libraries, or research communications is a plus—but we're equally enthusiastic about candidates eager to transition into this industry.
• Keen interest in publishing and open science, with strong motivation to learn and grow in this field.
• Proficient with Salesforce, Excel, and other data analysis/reporting tools.
• Excellent communicator, adept at presenting ideas and building consensus.
• Analytical mindset; able to identify trends in data and act on insights.
• Naturally organized, attention to detail, proactive, and excited to champion change.
• Solution-focused, positive, and embraces technology and AI to work smarter and scale impact.
  
  

Benefits

• We prioritise office presence and emphasise in-person collaboration, but also offer appropriate adjustments where needed, in line with company policy
• Extra wellbeing days on top of your annual leave allowance
• Up to 3 paid volunteering days each year
• 24/7 confidential Employee Assistance Programme (wellbeing, mental health, legal & financial support)
• Learning & development support via the Frontiers Learning Hub
• Competitive local benefits country dependent (e.g. healthcare and pension/retirement provision)