What are the responsibilities and job description for the Technical Supervisor - Certified Veterinary Technician position at Frontier Veterinary Urgent Care?
Seeking Enthusiastic Leader to Join Us as Veterinary Technical Supervisor
Are you a Certified Veterinary Technician looking to advance your leadership experience or step-up into a new leadership role? Do you believe in leading by example, communicating with and supporting your team to grow and develop to their highest potential? Frontier Veterinary Urgent Care could be the perfect environment for you.
Frontier Veterinary Urgent Care is privately owned located in Greenfield, Wisconsin. We are driven by our core values of Excellence, Honesty & Integrity, Compassion, Teamwork and Innovation. These values guide our vision to provide timely access to the highest quality of veterinary urgent care and to be recognized as a leader in the community by maintaining a knowledgeable and compassionate team, dedicated to providing an exceptional client and patient experience.
We are seeking a Technical Supervisor with a positive attitude who will engage with the team to support a strong positive culture. This leadership position oversees the technical staff (CVTs and assistants) while also being an active participant on the floor, and collaborates with Practice Manager, Assistant Practice Manager, and Owners to create and maintain high performance, quality care, and positive culture within the hospital. Some responsibilities include: participating in interviewing & hiring, training, performance reviews, inventory, and helping shape new policies and procedures. Strong communication skills and accessibility to the team are critical for success. Candidates must have attention to detail, an ability to think critically & independently to solve problems, and be willing to take the initiative when met with challenges. Ideal candidates have demonstrated leadership ability and the capability to organize work efficiently, set priorities and establish plans or timetables for achieving goals. For more details, please see the job description below.
We offer a generous benefits package including: A friendly and collaborative working environment, leadership training opportunities, competitive compensation, health/dental/life/disability insurance, 401K retirement with 4% employer match, continuing education, paid time off, uniform allowance & more!
Learn more about us at www.frontierveturgentcare.com
We hope this leadership position sparks your interest! Be part of a diverse and collaborative team, working with a team who really cares about YOU and your professional development and success...Contact us and let’s chat!
Technical Supervisor Job Description
The Technical Supervisor plays an extremely important role in team support & development and the execution of excellent patient comfort & care and overall hospital function. The technical supervisor plays a critical role in ensuring a smooth flow on the clinic floor and is a strong role model of the organization’s culture, mission and values. The person in this role has a highly visible presence in the hospital and is accessible to the team. In addition to the general job expectations of every employee, the Technical Supervisor is expected to perform the job duties listed below. This is not considered an “all inclusive” list but rather a set of guidelines. The Technical Supervisor may be asked to perform other tasks on occasion.
The Technical Supervisor embodies the Core Values at Frontier Veterinary Urgent Care:
- Excellence: Through every encounter, we strive to exceed expectations, perform at our highest level, hold ourselves accountable, and to take pride in all of our actions.
- Honesty & Integrity: We are committed to high ethical standards and professionalism to cultivate trust and respect.
- Compassion: We acknowledge the many challenges faced when a pet is not well and we provide a caring, comforting, and supportive experience for our patients and their owners, as we work together to diagnose and restore their health.
- Team work: We appreciate our unique qualities and believe that engaging our individual strengths allow us to perform best as a team. We collaborate, communicate and empower one another to be the best that we can be and provide the highest quality of care to our patients. We lift each other up and contribute to maintaining a fun working environment!
- Innovation: Utilizing a scientific and evidence-based approach, we seek innovative solutions to overcome challenges faced by our patients and their owners. We are constantly evolving to maintain cutting edge technology throughout our hospital.
Leadership Functions and Expectations
- Commitment to compassionate patient care and outstanding client service
- Maintains a strong presence within the hospital and is accessible to the team
- Is engaged with the team to positively influence the culture, assess employee engagement, and maintain/improve retention
- Partners with leadership to create and maintain a high performance, quality care, and culture within the hospital
- Provides professional and considerate treatment to colleagues, clients, and visitors
- Provides and receives constructive criticism
- Participates in recruiting, interviewing and hiring new employees
- Contributes to coaching and mentoring a growing team
- Plays a key role in ensuring appropriate technical training is completed
- Provides performance feedback to employees including day-to-day recognition, participates in employee performance reviews, and supports coaching/mentoring as needed
- Partners with the APM (Assistant Practice Manager) & PM (Practice Manager) to support employee relations, conflict resolution, and termination
- Builds and maintains the technical team work schedule
- Partners with leadership in finding coverage when an employee calls out sick
- Partners with APM with monitoring and purchasing hospital inventory
- Partners with APM coordinating equipment repairs
- Actively participates in, and contributes to hospital meetings
- Is punctual for working shifts
- Does not initiate or participate in gossip
- Strives for open and honest communication
- Contributes to a positive working environment
The tasks listed below are important for complete patient care and a well functioning hospital. All tasks must be completed to the highest standard to allow us to provide complete, high quality medical care for our patients.
Technical and Client Service Responsibilities
- Provides skilled and compassionate patient care.
- Performs all duties in accordance with hospital medical policies and procedures.
- Performs triage, histories, and physical examinations; records observations on patients.
- Assists the doctor in procedures; prepares patients for surgery; assists the doctor in administering anesthesia; monitors patients during surgery and recovery; administers fluids.
- Gives injections and administers oral medications in accordance with controlled substance and hospital policy.
- Assists in restraining pets when necessary.
- Performs clinical laboratory procedures; draws blood for laboratory analysis; maintains file of lab test results and ensures that test results are recorded in patient records.
- Takes radiographs and assists with ultrasound
- Admits and discharges patients on the doctor's orders, ensuring that patients are well groomed and in a medically appropriate state. Counsels clients on various aspects of animal care; explains dosage/purpose of medications; reinforces the proper care and procedures that should be followed at home; makes follow-up calls to clients.
- Understands usage and dosage for all prescription drugs and can readily explain them to the clients.
- Properly cleans all surgical materials after they are used; keeps the operating room properly stocked and prepared for surgery.
- Maintains an appropriate inventory of all medical supplies as determined by the inventory control system.
- Notify management regarding equipment or building facilities that require attention
- Maintenance of all work areas including but not limited to sweeping, mopping, emptying garbage and recyclables, laundry, dusting, cleaning countertops, kennels, restrooms, pet walking area, break room, and wet sinks
- Assists other staff members as required, including the client service team when required.
- Understands and carries out oral and written directions.
- Maintains positive, cooperative relationships with other employees.
- Performs other duties as assigned.
Required Qualifications
- High school diploma or equivalent
- Credentialed Veterinary Technician (CVT, LVT, RVT) with active license in Wisconsin
- Prior experience working as a Credentialed Veterinary Technician (CVT, LVT, RVT)
Preferred Qualifications
- Previous experience using ezyVet software.
Working Conditions
- Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, and move) up to 50 pounds. Lifting higher weights requires requesting assistance from another employee.
- Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate necessary equipment.
- Occasionally exposed to airborne particles and illness from patients and chemicals related to animal care and office equipment.
- The noise level in the work environment is normally moderate.
- Environment where pets are present.
- The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Reports to: Practice Manager
Effective: January 2024