Reconstructon Project Coordinator

Job Title: Recon Project Coordinator

Location: Carrollton, Tx
Department: Reconstruction

Reports to: General Manager

Job Summary

The Project Coordinator will deliver exceptional customer service by effectively educating and guiding customers through a step-by-step overview of the claim and loss process. Serving as the primary point of contact, this role acts as a liaison between customers, insurance adjusters, and internal teams.

This position also plays a key role in the Accounts Receivable (AR) process, supporting collections efforts, tracking insurance payments, and collaborating with Project Managers to achieve company collection goals.

Essential Job Duties and Responsibilities

Project Coordination

• Manage incoming calls and emails, responding to inquiries from customers and adjusters.
• Coordinate project-related activities, schedules, and resources.
• Track project progress and maintain project calendars.
• Schedule initial appointments based on Project Manager availability.
• Participate in daily meetings with the Operations team.

Accounts Receivable & Collections

• Complete invoicing within 24 hours of notification by the Project Manager or Manager.
• Actively manage the collections process, not just transaction processing.
• Track insurance claim payments and customer balances.
• Follow up with customers, insurance carriers, and adjusters regarding outstanding payments.
• Work closely with Project Managers to resolve billing issues and remove obstacles to payment.
• Support the team in achieving collections and cash flow goals.
• Accurately process and record payments.
• Maintain detailed and accurate AR records and documentation.

Documentation and Reporting

• Gather loss details and create jobs in CRM.
• Review all new jobs entered CRM for accuracy.
• Document all customer communications and maintain detailed notes in CRM.
• Review jobs for final closure and complete the closure process.
• Maintain organized project documentation, including plans, reports, and records.

Communication

• Educate customers on company services and promote additional divisions when appropriate.
• Coordinate follow-ups to ensure customer understanding and satisfaction.
• Address customer concerns and keep management informed of any issues.

Problem Resolution

• Identify potential project risks and escalate to the Project Manager or Manager.
• Resolve issues or inquiries from customers, visitors, and staff professionally.
• Escalate complex issues to the appropriate department when necessary.

Knowledge, Skills, and Abilities Requirements

• Proficient in English; bilingual is a plus.
• Strong customer service and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Strong written and verbal communication skills.
• Experience with CRM systems preferred.
• Proficient in Microsoft Office, Windows, and general internet use.
• Basic understanding of accounting principles and Accounts Receivable processes preferred.

Education and Work Experience Requirements

• Bachelor’s degree in finance, Accounting, Business Administration, or related field, or equivalent experience.
• Minimum of 2 years of experience in disaster restoration or related industry.
• Prior experience with billing, invoicing, or collections is strongly preferred.

Physical and Other Requirements

This is primarily an office-based role involving extended periods of sitting with minimal lifting. Reasonable accommodation may be provided as needed.

Additional Information

This job description is not exhaustive, and additional duties may be assigned as needed.
FSG Restoration Services, LLC reserves the right to modify responsibilities at any time. This document does not constitute a contract of employment.
FSG Restoration Services, LLC is an Equal Opportunity Employer committed to a diverse workforce.