Sales & Service Technician II - Fiber

Job ID: SALES013659

Job Title: Sales & Service Technician II - Fiber

Location: 4027 BECKWITH DRIVE, FORT WAYNE, IN 46808

Union: IBEW 0723 - CBA 023

Hiring Manager: Kelly Ormsby

# of Openings: 1

Posting Dates: 11/20/25-11/27/25

Wage Range: $21.36 - $36.53 per hour

Summary

Responsible for tasks assigned by the Company in connection with service order and repair activity on fiber network facilities between and including the customer-serving terminal and into the customer’s premise, as well as installation activity at the fiber hub. These tasks may include, but not be limited to, installation and maintenance of voice, data, and video equipment and/or service at the customer premise. Provides revenue enhancing offers to the customer. Performs other duties as required.

General Duties

Duties include, but are not limited to, the following:

• Installs, removes, rearranges, programs, tests, troubleshoots, and maintains fiber network services.
• Interacts with ATS (Advanced Technical Support) as needed. May install appropriate inside wire/cable (such as Cat 6E, Coaxial cable).
• Installs, maintains, and repairs outside and inside fiber equipment/facilities including inside wiring and fiber jumpers at the distribution hub. Activates the ONT.
• Responds to inquiries and provides follow-up.
• Interprets schematic work order drawings to determine job specifications and installation needs. Orders and/or obtains required equipment. Effects problem solving where appropriate.
• Utilizes various test equipment to analyze equipment trouble and takes appropriate maintenance action.
• May be required to perform other duties of the Sales & Service II classification.
• May be required to aid/assist other departments and contractors as required.
• May be required to perform additional duties and tasks as required by the Company.
  
  
  

Qualifications

• High School Diploma or Equivalent
• Valid driver’s license and satisfactory driving record; CDL preferred.
• Ability to operate applicable test equipment.
• Basic keyboard and software skills
• Wears appropriate safety apparel and is aware of and follows all established safety practices and procedures.
• Ability to recommend and refer voice, data and video products/services.
• Not restricted to daylight hours. May require more specialized drivers’ license based on State Laws and Regulations.
• Must be available to work tours as scheduled including nights, weekends, and holidays and for callouts and/or overtime as required.
• Where pole climbing is required, must complete pole climbing certification, for which an individual cannot exceed 275 lbs., fully clothed and with proper footwear.
• TESTS: Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy
  
  
  

Physical Requirements

• Climbing poles and ladders; frequent lifting of up to 75 pounds; pushing, reaching, bending, and stooping; manual dexterity; good sense of balance; ability to sit or stand for long periods and ability to work in confined spaces.
• Ability to distinguish audible tones/levels and good color vision.
• Ability to work under stress.
  
  
  

We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.

Connecting communities is at the heart of what we do. We are committed to building a team that reflects the communities we serve. If your background and experiences are aligned with our passion to improve digital access across America, we encourage you to apply and help us achieve our mission to #BuildGigabitAmerica.

Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.