What are the responsibilities and job description for the Secretary - Full Time - Wise C. position at Frontier Health?
JOB TITLE Secretary
SUMMARY:
May be responsible for multiple duties, including job duties of the receptionist, medical records clerk or data entry clerk.
EDUCATION AND EXPERIENCE:
Education: High School Diploma/GED preferred. Coursework in general office and computers preferred.
Licensure: N/A
Certification: N/A
Experience: Experience in customer service preferred.
Knowledge/Skills: General office skills. Verbal/written communication skills. Skilled in use of all major computer applications. Punctual with consistent/reliable attendance history
EQUIPMENT: Computer, fax, copier, and any other equipment required to perform the functions of the position.
MAJOR DUTIES AND RESPONSIBILITIES:
1. Greets consumers and visitors and welcomes them to the office in a professional, polite and welcoming manner.
2. Maintains a positive, empathetic and professional attitude toward consumers at all times. 3. Receives telephone calls and referrals in a professional manner using effective listening skills and routes calls to appropriate individuals.
4. Interviews consumers to collect accurate and complete data for case-opening paperwork and obtains all required signatures on documentation.
5. Enters access data on computer system.
6. Process location specific reports on a routine basis (i.e. Census, Admission Log, PREA, etc.)
7. Communicate with professional and clinical teams within the location concerning consumers.
8. Prepare and maintain consumer records in a neat and appropriate manner.
9. Maintain loose filing on a daily basis.
10. Monitor results of Utilization Review on a daily basis.
11. Manage office supplies inventory and place orders as necessary.
12. Performs other administrative duties such as locking/unlocking doors, opening/distributing mail, typing, filing, faxing and collecting documents to be shredded, etc.
13. Maintains strict confidentiality of all knowledge gained through contact with consumers.
14. Attends and participates in regularly scheduled staff meetings and in-services and individual program planning staffing meetings, as needed.
15. All other duties as assigned.
PERFORMANCE RESPONSIBILITIES:
Although each position has its own unique duties and responsibilities, the following listing applies to every employee. All employees of the organization are expected to:
1. Support the organization’s mission, vision, and values of excellence and competence, collaboration, innovation, commitment to our community, and accountability and ownership.
2. Maintain positive internal and external customer service relationships.
3. Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed.
4. Plan and organize work effectively and ensure its completion.
5. Demonstrate reliability by arriving to work on time and utilizing effective time management.
6. Meet all productivity requirements.
7. Demonstrate team behavior and must be willing to promote a team-oriented environment.
8. Represent the organization professionally at all times.
9. Demonstrate initiative and strive to continually improve processes and relationships.
10. Follow all Frontier Health rules, policies and procedures as well as any applicable laws and standards.