What are the responsibilities and job description for the Collections Specialist position at Frontier EmployeeCo LLC?
What We Do!
We are a Texas Based - Texas Proud waste solutions provider servicing your local residential, commercial and municipal trash and recycling needs. We pride ourselves in providing exceptional customer service, starting with our hardworking Operations team to our Corporate Leadership. Since 2017, Frontier Waste Solutions has continued to grow and expand its footprint in Texas. We are looking for those looking to be part of this exciting endeavor and share our mission of being the best waste solutions company in Texas.
As they say, "There is no business, like trash business."
We are a Texas Based - Texas Proud waste solutions provider servicing your local residential, commercial and municipal trash and recycling needs. We pride ourselves in providing exceptional customer service, starting with our hardworking Operations team to our Corporate Leadership. Since 2017, Frontier Waste Solutions has continued to grow and expand its footprint in Texas. We are looking for those looking to be part of this exciting endeavor and share our mission of being the best waste solutions company in Texas.
As they say, "There is no business, like trash business."
What We Are Looking For!
COLLECTIONS SPECIALIST
POSITION SUMMARY
The Collections Specialist will be responsible for managing and resolving outstanding accounts receivable, maintaining customer relationships, and ensuring timely payments from clients. This role plays a critical part in maintaining healthy cash flow and supporting Frontier Waste's financial goals.
ESSENTIAL DUTIES & RESPONSIBILITIES
The Collections Specialist will be responsible for managing and resolving outstanding accounts receivable, maintaining customer relationships, and ensuring timely payments from clients. This role plays a critical part in maintaining healthy cash flow and supporting Frontier Waste's financial goals.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Monitor customer accounts for overdue payments and initiate collection activities via phone, email, and mail.
- Proactively communicate with customers regarding past-due balances, payment plans, and billing issues.
- Resolve billing discrepancies and disputes in a timely and professional manner.
- Collaborate with the billing team to ensure accurate invoicing and account records.
- Maintain accurate records of customer interactions and collection efforts in the company's CRM or accounting software.
- Prepare regular reports on collection activity and outstanding accounts for management review.
- Follow and enforce Frontier Waste Solutions' credit and collections policies.
- Recommend accounts for escalation, legal action, or write-off, as appropriate.
- Support finance department initiatives and process improvements as needed.
- Perform other assignments and duties as directed by supervisor.
MINIMUM QUALIFICATIONS
- 2 years of experience in accounts receivable, and collections.
- Excellent communication and negotiation skills.
- Strong organizational skills with attention to detail and accuracy.
- Proficient in Microsoft Office Suite (especially Excel); experience with billing / accounting software preferred.
- Ability to handle difficult conversations with professionalism and tact.
- Must know how to run and put together weekly reports for collection efforts.
- Bilingual (English / Spanish) a plus.
PHYSICAL REQUIREMENTS
- Sitting for 6-8 hours a day.
- Standing, walking, bending, kneeling, stooping, and climbing.
- Ability to lift and move items up to 10 pounds.
EDUCATION
- High school diploma or equivalent required; associate or bachelor's degree in business, finance, or related field preferred.
LICENSE AND CERTIFICATIONS
- None