What are the responsibilities and job description for the Financial Service Representative position at Frontier Community Credit Union?
"People Helping People"
It is what we do at Frontier Community Credit Union. We are looking for a service-oriented individual to fill our Financial Service Representative (FSR) position at our Leavenworth location. If you enjoy helping people, are comfortable creating accounts, and want to advocate for the credit union, we encourage you to apply and join the movement!
Role:
Assist members with their financial needs by performing a variety of transactions regarding all share and loan
products and services that support branch operations. Consistently provide an atmosphere of high-quality
member service. Confidently support and meet credit union sales goals. Consult with members and provide
solutions to match their needs beyond the initial reason for the application. Responsible for adhering to all credit
union policies and procedures, deadlines and all applicable state and federal legal obligations and regulations.
Essential Functions & Responsibilities:
- Serve members in opening new accounts, updating current accounts and closing accounts including but not limited to checking, savings, CDs, safe deposit boxes, IRAs and Fresh Start Repayment Loans. Assist members with routine account-related requests such as: funds transfers,automatic funds transfers (AFTs), stop payments, bank deposit products and service charges, ATM & Debit card usage and limits, checking and savings account transactions, funds availability, complete verification requests by third parties, ACH & Debit Card disputes, interest rates, VISA Gift Cards, internet banking including bill pay and mobile banking, wire transfers and check orders.
- Analyze and process loan applications for both consumer type loans and credit cards. Obtain necessary documentation for each loan type and submit completed loan requests for approval. Review the terms and conditions of the approved loan and cross-sell opportunities or reasons for the turn down with the member. Ensure accurate loan processing by making sure each loan is properly documented, closed, and disbursed.
- Recommend and explain credit union services and products to members and prospective members, based on their needs. Refer members to in-house financial experts for mutual funds and trust management, when necessary. Meet all sales goals, such as referrals, closed loans, other loan products sold - GAP and Warranty, and accounts opened. During down times, calling on current and prospective members to present and sell credit union services and products.
- Facilitate IRA creation, roll overs, transfers, distributions and account closing. Research and resolve member queries and complaints even during escalated situations, acting as the liaison between other departments, when necessary.
- Ensure and maintain excellence in front-line coverage to greet and assist walk-in members and potential members. Take over teller duties when needed, maintaining top quality in front-line coverage in areas such as balancing the vault and ATM, handling cash delivery and shipments and operating the drive-thru window.
- Actively participate in training programs to maintain and acquire additional job knowledge and skills. Maintain the highest level of confidentiality with all information obtained. Work as a team member to allocate and coordinate workflow. Contribute to the fulfillment of department and company objectives and goals. Comply with all department and company policies, procedures, and regulations.
- Performs other job-related duties as assigned.