Specialist, IT Station Support

What Will You Be Doing?

The primary role of a Station Support/Network Specialist is to provide leadership and accountability for the delivery of IT Infrastructure services to airports serviced by Frontier Airlines. This responsibility includes establishing and maintaining relations with business leadership, accountability for the delivery of business projects, and the coordination of a variety of resources that may include IT staff, airport personnel, business unit staff, contractors, and facilities.

This is a Senior Technical role that supports a variety of computer and operating systems, PC hardware and software installation, and addresses complex operator problems. The Station Support Specialist will directly interface with airline management personnel, airport management, and vendors as part of their daily activities.

Essential Functions

• Assesses and prioritizes network circuit deliverables, perform network equipment deployments, and preventative maintenance work to maintain operational standards required by the business

• Assumes ownership and accountability for a subset of locations served by Frontier Airlines

• Performs technical investigations, process analysis, and root cause analysis as needed to resolve IT-related issues that impact operations

• Collaborates and builds relationships with business leadership to partner and align IT operations to set and meet expectations related to business objectives

• Develop implementation and project plans to support the IT components for airport openings and closings, as well as equipment moves, adds, and changes (MACs).

• Works cross-functionally with other IT departments, customer-facing business units, facilities, and external vendors to complete project deliverables.

• Directs the activities of other IT personnel on network-related issue resolution and project work

• Serves as an escalation resource for more junior station support personnel, business, and IT management.

• Develops and implements IT and business processes to ensure standardization of systems, deployments, and technical issues.

• Documents the location and interconnection of IT equipment at airports and other company locations using Microsoft Visio.

• Identifies and investigates problems and trends, determines what options exist to resolve, and owns the issue until closed.

• Works with vendors and airport authorities to execute pre-defined cable plans and ensures adherence to IT standards for placement, labeling, termination, and location.

• Identifies the root cause of network connectivity problems and troubleshoots connectivity problems for users or user groups using critical thinking, diagnostic testing software, and equipment.

• Performs routine maintenance or standard repairs to networking components and related equipment.

• Installs new hardware or software systems or components, ensuring integration with existing network systems.

• Creates or updates technical documentation for network installations or changes to existing installations.

• Maintains and administers computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.

• Monitors network performance to determine whether configuration adjustments are needed and whether optimization changes will be needed in the future.

• Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure proper allocation of resources during project planning stages, identify opportunities for optimization post-project implementation, and prepare plans for disaster recovery.

• Analyzes network data to determine network usage, resource availability, or server function.

• Defines station-specific requirements and parameters for installation and testing of local area network (LAN), wide area network (WAN) circuits, routers, switches, controllers, multiplexers, or related networking equipment.

• Analyzes network traffic for patterns, anomalies, bandwidth utilization, and performance opportunities.

• Implements and configures Wireless Access Points (WAP) resources

• Configures security settings and access permissions for groups or individuals.

• Ensures the resolution of service desk, departmental, and user requests while following proper escalation procedures when required.

Other Functions

Work with external vendors and partner support as necessary to accomplish department and/or business goals and objectives.

Qualifications

• Microsoft Certified Professional (MCP) or equivalent experience
• Troubleshooting knowledge of LAN, WAN and Wireless Technologies
• 5 years’ experience supporting MS Windows
• 5 years’ experience supporting networked printers
• 5 years’ experience with PC hardware and software
• Previous Supervisory or Management Experience required
• IT Project Management Experience preferred
• 8 years of Airline Experience / Airline operations
• 8 years of Airport knowledge
• 5 years of fiber optics
• Production of cable and maps (Viso)
• 4 Telcom and Telecom Circuit knowledge
• 4 years of using IT help desk ticketing systems

• CompTIA A certification

• CompTIA Network certification

Knowledge, Skills and Abilities

• High aptitude for learning new technologies
• Experience with an incident management tracking system.
• Ability to facilitate a climate of cohesiveness, cooperation and teamwork
• Ability to work autonomously
• Ability to adapt to new, different, or changing situations
• Ability to schedule activities and set priorities to so deadlines are met, goals accomplished
• Prior knowledge of or interest in the airline industry helpful
• IT professional
• Excellent social skills; ability to build rapport easily
• Excellent organization and time management skills

• CompTIA Security certification
• Cisco CCNA certification

Equipment Operated

Standard office equipment, including PC, copier, fax machine, printers

Work Environment

Typical office environment, adequately heated and cooled

Travel up to 80% of the time may be required, including possible travel overnight.

24/7 on-call work may be required.

Physical Effort

Generally, not required.

Supervision Received

General Direction: The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.

Positions Supervised

None

Salary Range: $60,200.00 - $75,250.00

Please note: this posting has a closing date of 3/8/2024, midnight MT.

Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change.

Frontier Airlines, Inc. is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.