Demo

Commercial Support Assistant

Frontier Agriculture
Hermitage, TN Full Time
POSTED ON 3/10/2025
AVAILABLE BEFORE 6/7/2025

We are looking for a Commercial Support Assistant to join the SOYL team, based at Hermitage, on a full-time, fixed-term basis for 12 months. We are open to hybrid options for this role, with the right candidate working 3 days from home and 2 days on site.

You will work with customers and internal teams across the Frontier business, supporting the North and Scotland regional sales team. You will work closely with SOYL Area Managers, Regional Manager and Scotland Team Leader to provide customer service and commercial administrative support.

The Benefits

  • Competitive salary
  • Opportunities for a mixture of home and site working (to be agreed with Line Manager)
  • 25 days holiday per calendar year with option to purchase 5 more days
  • Dedicated Learning & Development team to support you and your career
  • Employee Assistance Program providing 24 hours support & advice in areas such as health and wellbeing for yourself, your family & friends (up to 5 people in total)
  • Increased Maternity, Paternity & Adoption leave benefits for eligible employees
  • Life Assurance scheme and pension plan with employer contributions of up to 7%
  • Up to two days paid volunteer leave per year (only applicable to permanent employees)
  • The opportunity to join our employee network groups including LGBTQ , Menopause wellbeing, Neurodiversity and Women’s network groups.
  • Cycle to Work Scheme, employee retail discount scheme and free eye test vouchers

About You

  • Able to communicate with impact at every level
  • Strong, confident telephone manner
  • Proven attention to detail
  • Knowledge of UK arable farming is desirable
  • Proven IT skills, including Microsoft Office
  • Excellent organisational and administrative skills
  • High standard of numeracy and literacy
  • Able to work co-operatively with others and without supervision
  • Work to put the customer at the heart of everything we do
  • Self-motivated and tenacious
  • Flexible approach to work and managing changing priorities
  • An effective team player
  • Have a solution-focused attitude
  • Your Role

    As a Commercial Support Assistant your role will involve :

  • Managing and resolving incoming phone calls and emails from clients in a professional manner
  • Proactive customer communication, service follow-up and collection of cropping information
  • Managing queries and issues through to resolution, within agreed SLA timeframes
  • Liaising with customers regarding all SOYL product lines
  • Attending relevant training events and team meetings
  • Creating customer insight reports for Area Managers
  • Email and telephone support for Area Managers
  • Commercial campaigns via telephone, email and events to support sales generation
  • Accurate data input and management using Microsoft Office packages and bespoke systems
  • Managing the collation of cropping information from customers
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