What are the responsibilities and job description for the Help Desk Support position at Frontgate Technology Solutions?
Essential Duties and Responsibilities:
Work directly with customers on a consulting basis with all aspects of IT infrastructure management including:
- Diagnose and resolve hardware and software issues in an efficient and timely manner.
- Create and provide innovative solutions to complex technical problems
- Manage and maintain a web based queue of tickets assigned and hours billed to show initiative to address items based on priority/severity level.
- Plan, coordinate and implement network security measures that protect data, software and hardware.
- Participate and follow implementation for IT projects such as upgrades, training and troubleshooting.
- Perform other duties as assigned
The following knowledge is required:
- Bachelor's degree in related field or equivalent experience in remote client technology support, network administration, and support activities in multi-user network environments.
- Experience in network administration, systems analysis and design, and support activities in multi-user network environments.
- Demonstrate a high level of organizational skills and the ability to self-manage and prioritize a dynamic workload.
Proficiency with computing hardware and software including:
- Desktop and Laptop Imaging, Standardization, and Configuration
- Networking equipment: router, firewall, access points & switches
- Demonstrated proficiency in MS Office applications (Office 2007-2022)
- Knowledge of Office 365
- Desktop Configuration, Imaging & Standardization with BIOS knowledge
- MS Windows Server, MS SQL Server, MS Exchange Server
- DHCP, DNS & Active Directory
- TCPIP, RRAS, Terminal Services Especially related to connectivity and troubleshooting
- Backup Software, devices and media
Job Type: Full-time
Pay: $40,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Education:
- Bachelor's (Required)
Experience:
- Microsoft Office 365: 2 years (Preferred)
- Windows: 3 years (Preferred)
- Active Directory: 2 years (Preferred)
Work Location: In person
Salary : $40,000 - $60,000