Demo

e-Service Chat Representative

Frontdoor
Montgomery, AL Full Time
POSTED ON 8/18/2022 CLOSED ON 8/20/2022

What are the responsibilities and job description for the e-Service Chat Representative position at Frontdoor?

Overview

Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as ProConnect, an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves 2.2 million customers across the U.S. through a network of approximately 17,000 pre-qualified contractor firms that employ an estimated 60,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With 50 years of home services experience, the company responds to over four million service requests annually. For details, visit frontdoorhome.com.

Responsibilities

Summary:
As a Customer Care Associate you will represent the business unit to customers and business partners (e.g., contractors, realtors, etc.). You will acquires knowledge and understanding of product coverage and must adhere to departmental guidelines, policies, and procedures while maintaining a professional and businesslike relationship with both internal and external customers. You are responsible for providing every customer with the best possible service experience.

Responsibilities:
Assists customers, contractors, and/or business partners via inbound and outbound telephone calls, written correspondence and/or electronic communication according to all policies, procedures and contract coverage

Explains and upholds contract coverage to customers and/or contractors

Follows up with customers, contractors, and/or business partners to ensure customer service issues are resolved

Maintains current knowledge of all policies, procedures, programs and completes required continuing education courses

Qualifications

Minimum Education, Licensure and Professional Certification requirements:

High school diploma or general education degree (GED) required

Minimum Experience required:
0-2 years of experience

Required Skills:
Computer literacy

Problem solving and decision making

Attention to detail

Multi-tasking

Adapt to a fast-paced environment

Preferred Skills:
Customer service experience and/or training preferred

Need help finding the right job?

We can recommend jobs specifically for you!

Job Locations US-TN-Nashville | US-AZ-Phoenix | US-NM-Santa Fe | US-NV-Carson City | US-MS-Jackson | US-MO-Jefferson City | US-IA-Des Moines | US-KY-Frankfurt | US-AZ-Phoenix | US-AL-Montgomery | US-GA-Atlanta | ...

ID 2022-2881

Category Customer Service/Support

Type Full Time

Company AHS American Home Shield Corp
Remote Customer Service Representative
MCI -
Montgomery, AL
Customer Service Representative
Circle K -
Prattville, AL
Lead Customer Service Representative
Circle K -
Clanton, AL

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

Sign up to receive alerts about other jobs with skills like those required for the e-Service Chat Representative.

Click the checkbox next to the jobs that you are interested in.

  • Customer Complaint Resolution Skill

    • Income Estimation: $28,339 - $36,572
    • Income Estimation: $29,500 - $36,608
  • Customer Service Skill

    • Income Estimation: $23,698 - $35,744
    • Income Estimation: $28,917 - $36,864
This job has expired.
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Frontdoor

Frontdoor
Hired Organization Address Tampa, FL Full Time
Overview Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the pare...
Frontdoor
Hired Organization Address Richmond, VA Full Time
Overview Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the pare...

Not the job you're looking for? Here are some other e-Service Chat Representative jobs in the Montgomery, AL area that may be a better fit.

Online Chat Representative (WFH)

KMP Plumbing LLC, Montgomery, AL

Remote Customer Service Representative

MCI Military Recruitment, Maxwell, AL

AI Assistant is available now!

Feel free to start your new journey!