What are the responsibilities and job description for the Senior People Operations Generalist position at Front?
Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.
We’re looking for a Senior People Operations Generalist to join Front’s People team and strengthen the backbone of our employee experience. You’ll own key People Ops programs — from onboarding to offboarding, leaves, compliance, HR systems, and benefits — while driving process improvements that help Front scale efficiently and thoughtfully.
This is a hands-on role for someone who thrives on operational excellence, values people-first experiences, and enjoys collaborating across teams to make things work better.
What will you be doing?
What We Offer
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.
We’re looking for a Senior People Operations Generalist to join Front’s People team and strengthen the backbone of our employee experience. You’ll own key People Ops programs — from onboarding to offboarding, leaves, compliance, HR systems, and benefits — while driving process improvements that help Front scale efficiently and thoughtfully.
This is a hands-on role for someone who thrives on operational excellence, values people-first experiences, and enjoys collaborating across teams to make things work better.
What will you be doing?
- Own the US Benefits & Compliance Program: Serve as the in-house expert for all US benefits and leave of absence (LOA) programs. This includes managing open enrollment, vendor relationships, and acting as the escalation point for complex cases. You will also own our compliance reporting, including EEOC, Form 5500s, and state-specific leave filings.
- Lead Strategic People Operations Projects: Take full ownership of key FY27 initiatives from start to finish. You'll lead projects like our onboarding revamp, implement new L&D programs, and drive process optimization across the employee lifecycle.
- Manage & Optimize our HR Tech Stack: Serve as a subject matter expert for our People technology, including our HRIS (BambooHR) and platforms like Lattice, Sana, and Sparrow. You'll ensure data integrity, build reports, and continuously optimize workflows.
- Be the SF-Office Partner: Act as the trusted, on-site People Ops point of contact for employees and managers in our SF HQ, providing policy guidance, resolving issues, and fostering a strong in-office connection.
- Drive Lifecycle Operations: Manage and improve our core People processes—including onboarding, off-boarding, and internal mobility—to ensure every step is seamless, compliant, and human-first.
- Partner Across Teams: Collaborate closely with Payroll, Finance, IT, and Talent Acquisition to ensure accurate data flow and smooth handoffs for all employee changes.
- 4–6 years of experience in People Operations or as an HR Generalist, ideally in a fast-paced Global SaaS or scaling tech company.
- Demonstrated expertise in US benefits and state-specific leave laws (e.g., CA, NY, CO). Must have hands-on experience managing open enrollment and complex LOA cases.
- Proven experience managing compliance filings, including EEOC, 5500s, and various state reports.
- A track record of personally leading and delivering projects with autonomy. You can provide specific examples of process improvements, system implementations, or program rollouts you owned from start to finish.
- Strong HR tech-stack proficiency. Experience as an admin for an HRIS (BambooHR, Workday, etc.) is required. Familiarity with Lattice (performance/engagement) and Sparrow (leave management) is a significant plus.
- Excellent stakeholder management skills and the ability to build trust with everyone from new hires to executives.
- A "roll-up-your-sleeves" mindset, comfortable with both high-level strategy and hands-on execution.
What We Offer
- Competitive salary
- Equity (we are post-series D & backed by some of the best VCs in the US)
- Private health insurance, including plan options at no cost to employees
- Paid parental leave
- Flexible time off policy
- Flexibility to work from home Monday and Friday (unless posted as a full-remote role)
- Mental health support with Workplace Options
- Family planning support with Maven
- $100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities
- Wellness Days - Fronteers get an additional day off on months with no holidays
- Winter Break - Our offices are closed from Christmas to New Year's Day!
Salary : $100