FRP Customer Service Curbside Agent

Job Summary:

Front Row is seeking dedicated and professional Curbside Agents to deliver best-in-class service to travelers at Hartsfield-Jackson Atlanta International Airport. Curbside Agents are frontline representatives responsible for ensuring travelers experience a smooth, safe, and welcoming arrival and departure process. This role demands attentiveness, exceptional customer service, professionalism, and a commitment to maintaining a clean, safe, and efficient curbside environment.

Primary Responsibilities/Essential Duties: These include, but are not limited to the following:

Customer Service & Engagement

• Warmly greet every traveler with a smile and a courteous, professional attitude.
• Proactively offer assistance, directions, and guidance on ground transportation options.
• Anticipate passenger needs and resolve issues efficiently with a service-first mindset.
• Provide accurate information regarding airport amenities, transportation zones, and shuttle services.
• Communicate clearly and professionally with passengers, shuttle/taxi drivers, and airport staff.

Curbside Operations

• Manage the flow of taxis, shuttles, and rideshare vehicles at designated curbside areas.
• Direct travelers to appropriate transportation areas such as hotel/motel shuttles, Uber/Lyft zones, or parking shuttles.
• Monitor and enforce vehicle dwell time and report infractions to supervisory personnel.
• Maintain continuous awareness of passenger volumes and alert dispatch when additional shuttles or support are needed.

Safety, Cleanliness & Compliance

• Ensure the curbside area remains clear of obstructions including luggage carts and wheelchairs.
• Report safety concerns or suspicious activities immediately to airport authorities or supervisors.
• Keep work area clean and notify appropriate personnel for maintenance or sanitation needs.
• Follow all safety protocols when assisting with luggage, if requested by drivers.

Required Qualifications

• High School Diploma or equivalent.
• Prior customer service experience, preferably in transportation, hospitality, or airport environments.
• Strong interpersonal and verbal communication skills.
• Ability to work outdoors and stand/walk for extended periods in varying weather conditions.
• Demonstrated reliability, punctuality, and a strong work ethic.
• Ability to remain calm and professional in fast-paced or high-pressure situations.

The following qualifications are a plus:

• Knowledge of Hartsfield-Jackson Atlanta International Airport layout and transportation procedures.
• Bilingual skills (English/Spanish or other languages) are a plus.
• Familiarity with two-way radios or dispatch communication systems.

Schedule & Attire

• Shift availability: Days, evenings, weekends, and holidays as required.
• Uniforms provided. Must maintain a clean, professional appearance at all times.

Core Values

All team members are expected to embody and uphold the company’s values:

• Integrity – Be honest, trustworthy, and dependable.
• Professionalism – Represent the company with pride and courtesy.
• Teamwork – Support colleagues and maintain positive working relationships.
• Excellence – Strive for excellence in every interaction.
• Growth – Commit to continuous learning and development.

Physical Requirements

• Ability to lift or move luggage weighing up to 50 lbs when requested.
• Prolonged periods of standing and walking.
• Work outdoors in heat, cold, rain, or other conditions.

Why Join Front Row

Be a part of a dynamic team that plays a vital role in shaping the first and last impression travelers have of Atlanta. We offer hands-on training, opportunities for advancement, and a culture of excellence and service.

Schedule & Attire

• Shift availability: Days, evenings, weekends, and holidays as required.
• Uniforms provided. Must maintain a clean, professional appearance at all times.

Core Values

All team members are expected to embody and uphold the company’s values:

• Integrity – Be honest, trustworthy, and dependable.
• Professionalism – Represent the company with pride and courtesy.
• Teamwork – Support colleagues and maintain positive working relationships.
• Excellence – Strive for excellence in every interaction.
• Growth – Commit to continuous learning and development.

Physical Requirements

• Ability to lift or move luggage weighing up to 50 lbs when requested.
• Prolonged periods of standing and walking.
• Work outdoors in heat, cold, rain, or other conditions.