What are the responsibilities and job description for the Scheduling Coordinator position at Front Range Window & Door?
Company Overview
Front Range Window and Door is a leading provider of high-quality window and door sales and installation services for residential new construction. We pride ourselves on delivering exceptional service based on long term relationships. Proudly serving contractors and builders along the front range for nearly 30 years. We have a close nit team focused on taking care of our customers and getting the job done right. Our values: Relationships Matter, Take Ownership, Be Positive, Get Results.
Job Summary
We are seeking a detail-oriented and organized Scheduling Coordinator to join our team. In this role, you will be responsible for managing the scheduling of deliveries, window and door installations and service appointments. You will be coordinating with customers (contractors), installation crews, and internal teams to ensure smooth operations and on-time project delivery. The ideal candidate thrives in a fast-paced environment and excels at communication and problem-solving. Must be willing to make daily phone calls and have thick skin in order to navigate the world of superintendents many demands.
Key Responsibilities
- Schedule and confirm installation appointments with customers, ensuring clear communication of dates, times, and preparation requirements.
- Coordinate daily and weekly schedules for installation crews, optimizing routes and workloads to maximize efficiency.
- Communicate schedule updates, changes, or delays to customers, installers, and sales/project teams in a timely and professional manner.
- Verify job details, including materials, and site readiness, prior to scheduling installations.
- Collaborate with the purchasing or warehouse team to ensure materials are available and delivered on time for scheduled jobs.
- Handle rescheduling requests due to weather, customer needs, or unforeseen issues, minimizing disruptions.
- Maintain accurate records in our systems, tracking job progress and customer interactions.
- Provide exceptional customer service by answering inquiries, resolving scheduling conflicts, and following up post-installation for feedback.
- Assist with administrative tasks such as processing payments, preparing job packets for crews, and generating scheduling reports. Helping the team with other administrative tasks as needed.
- Monitor crew performance and punctuality, reporting any issues to management.
Qualifications and Requirements
- High school diploma or equivalent; associate's degree in business administration or related field welcome.
- 2-5 years of experience in scheduling, coordination, customer service, or administrative roles, ideally in construction, home services, or a related industry.
- Experience in the window/door or construction sector is a plus.
- Proficiency in Microsoft Office (Excel, Outlook) and scheduling/CRM software (e.g., Buildertrend, Jobber, or similar).
- Excellent organizational skills with the ability to multitask and prioritize in a dynamic environment.
- Strong verbal and written communication skills for interacting with customers, crews, and team members.
- Problem-solving mindset with the ability to handle conflicts and make quick decisions.
- Reliable, punctual, and able to work in a small office environment
What We Offer
- Competitive wage based on experience.
- Benefits package including health insurance, paid time off, Simple IRA match & supportive environment with people who care about each other
- Opportunity to grow within a fun team in a growing business
Pay: $22.00 - $25.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $22 - $25