Team Member

Description

Job Profile: Sales Associate
Location: Field
Reports To: General Manager, Assistant Manager, and Shift Leaders
Position Purpose
At Great American Cookies, the Sales Associate is an integral part of the day-to-day operations of
the cookie store and is the face of the company in the eyes of our guests. Their top priority is to
facilitate a fun and exciting experience for every customer. The associate works under the
supervision of the Store Manager, Assistant Manager, and Shift Leader to ensure our guests have a
positive experience and keep coming back.
Dimensions
This position reports to the Store Manager, Assistant Manager, and Shift Leader in a particular
operating location, performing a wide range of tasks including preparing ingredients, baking,
decorating, and ringing up customers. The Sales Associate works in a fast-paced environment
and must be able to quickly prioritize and switch tasks to meet company needs.

Primary Accountabilities
• In addition to following Front Range Holdings policies and procedures, principal
accountabilities are, but are not limited to:
Daily Responsibilities
• Serve guests and create an exciting experience.
• Operate a register and ensure accountability of money.
• Decorate cookies and cakes with a wide variety of templates.
• Ensure cleanliness of the store and all preparation areas.
• Prepare ingredients for baking and decorating.
• Ensures that all Company policies and procedures are followed.
• Adhere to all Great American Cookie and Front Range Holdings standards.
• Perform other duties as required by their manager.
Position Specifications
• Excellent customer service skills.
• Good verbal communication.
• Ability to multi-task.
• Attention to detail.
• Must be a team play

Qualifications