Program Manager - Home Match - Santa Clara County

Community Services NorCal - Home Match - Santa Clara County

Pay Range: $82,930 - $84,000

Full Time with Benefits!

The Home Match Program helps communities meet three important goals: empowering aging community members to stay in their chosen homes; creating affordable places to live; and combating social isolation. We create affordable housing options for our local workforce, retirees and students while simultaneously preventing the displacement and/or homelessness of elders in our community. Both Home Providers and Home Seekers receive social and economic benefits through the reciprocal dynamics of home sharing. WE ARE EXPANDING OUR PROGRAM TO SANTA CLARA COUNTY! Join our amazing team and see how you can be a part of what is possible!

Job Summary:

The Program Manager is the primary point of contact for participants, conducting intakes, home visits, processing applications, making introductions between potential home mates, facilitating living-together agreements, and providing ongoing match support. This position is also responsible for increasing the visibility of the program to attract a diverse group of program applicants through in-person and online outreach. The Program Manager must have strong cultural competency and be skilled working with people of diverse backgrounds, ages, and circumstances. This position requires flexibility in working hours, including occasional evening and weekend work. Candidate backgrounds could come from roles including outreach, social services, case management, customer service, real estate, program coordination. And, candidates who have an established network in Santa Clara County and knowledge of local housing challenges is desirable. Bilingual English / Spanish language skills, required for this position in Santa Clara County. Office is located in Los Gatos, CA.

Essential Functions:

• Manage a portfolio of program participants, providing high-touch support during the application process; local travel to participant's homes.
• Process applications for new home seekers and home providers, including extensive database use, document collection, and running background checks
• Conduct intake interviews at home sites to evaluate the compatibility of home seekers and home providers while also prioritizing their needs with sensitivity and a sense of urgency
• Offer warm-handoff referrals to other services that support housing stability
• Assess the safety and suitability of potential site offerings via home visits and facilitate room readiness
• Support participants throughout the matching process by making introductions based on shared communication styles and lifestyle preferences, facilitating living together agreements and providing ongoing match support
• Implement outreach campaigns and track results to recruit sufficient participants to meet program goals
• Table at community events to share program information and recruit participants
• Deliver flyers to partner organizations and post flyers in high traffic areas across Santa Clara County
• 70% local driving in Santa Clara County and other Front Porch Bay Area locations

Skills:
Essential:

Bilingual English / Spanish language skills

Credentials:

Essential:

Valid Class C drivers license with clean driving record

Education with Equivalent Qualifications:

Essential:

*Bachelors Degree or 3 years of relevant experience

Experience with Equivalent Qualifications:
Candidate backgrounds could come from roles including outreach, social services, case management, customer service, real estate, program coordination. And, candidates who have an established network in Santa Clara County and knowledge of local housing challenges is desirable.

Front Porch offers competitive benefits for eligible Full Time employees. Benefits include:

• Competitive pay and comprehensive medical, dental and vision plans
• Generous PTO, Anniversary recognition day
• 403 (b) Savings plan, a tax-advantaged retirement account with company matching
• Flexible spending accounts
• Health savings account
• Employee Assistance Program: Heart Fund Learn More
• Leadership and skills development
• Employee discount programs

Compensation Disclaimer: The actual compensation offered will depend on a wide range of factors including, but not limited to, the selected candidate's knowledge, skills, experience, training, education, and licensure/certifications (as applicable).

Front Porch is an Equal Opportunity Employer. We support all aspects of diversity and provide equal employment opportunity to all employees and applicants without regard to race, color, religion, sex, marital status, national origin, age, sexual orientation, disability or status as a veteran in accordance with the applicable nondiscrimination laws. Final candidates must successfully complete a pre-employment physical, physical abilities test, drug screen and Department of Justice Criminal background clearance.

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