What are the responsibilities and job description for the Customer Success Manager position at Front Porch Atlanta?
About the Company
Front Porch Atlanta is a Georgia-based publishing company that connects communities and local businesses through high-quality, hyperlocal newsletters. As the Official Community Newsletter Provider for dozens of Atlanta-area neighborhoods, we help businesses grow through targeted print and digital advertising that reaches affluent homeowners in trusted community publications.
About the Role
The Client Success Manager (CSM) serves as both an advertising consultant and relationship manager, responsible for developing new business, managing ongoing client relationships, and ensuring advertisers achieve their marketing objectives through Front Porch Atlanta’s print and digital platforms. This position blends sales, account management, and marketing strategy, making it ideal for motivated professionals who enjoy connecting with people, building relationships, and helping businesses grow. Our CSMs meet at our office twice a month for training and company updates.
Responsibilities
- Business Development
- Prospect and identify potential advertisers within target communities.
- Conduct outreach through calls, email, and in-person networking.
- Present the value of Front Porch Atlanta’s neighborhood advertising solutions.
- Consistently meet or exceed individual sales goals and quotas.
- Advertising Consultation
- Understand each client’s goals and design effective print/digital ad strategies.
- Prepare professional proposals and presentations that align with marketing objectives.
- Coordinate ad, creative, and placement with internal design and production teams.
- Account Management & Retention
- Serve as the client’s main point of contact for all advertising needs.
- Ensure smooth campaign delivery, renewals, and satisfaction.
- Maintain accurate client records and communications in the CRM system.
- Proactively follow up to secure renewals and identify upsell opportunities.
- Negotiation & Coordination
- Manage contracts, pricing, and payment schedules.
- Collaborate with operations to ensure ads meet production deadlines.
- Track performance and provide recommendations to improve the campaign.
- Market & Community Awareness
- Stay informed on advertising trends, community events, and competitor offerings.
- Attend local events or sponsor gatherings to strengthen community ties.
Qualifications
- Required
- 2 years of experience in sales, account management, or marketing (preferably advertising/media).
- Excellent communication and presentation skills.
- Strong organization, time management, and follow-up habits.
- Proficiency with CRM systems, Google Workspace, or Microsoft Office.
- Self-motivated, professional, and goal-oriented.
- Preferred
- Bachelor’s degree in Marketing, Communications, Business, or related field.
- Background in media sales, publishing, or local advertising.
- Experience working with small businesses or community organizations.
- Prior experience with AdOrbit, AdSales Genius, Magazine Manager, or other ad sales platforms.
Pay range and compensation package
- Base pay plus commission and performance incentives.
- Flexible hybrid work schedule.
- Opportunity for advancement within a growing company.
- Collaborative, community-driven environment.
Equal Opportunity Statement
Meet or exceed monthly and quarterly sales targets. Maintain high levels of client satisfaction and retention. Represent the Front Porch Atlanta brand professionally in all client and community interactions.
Salary : $48,000 - $120,000