What are the responsibilities and job description for the Counter Sales position at Fromm?
Job Type
Full-time
Description
Fromm Electrical Supply Company is a premier electrical supply company in the Mid-Atlantic market, renowned for its strong growth potential. Now in its third generation of family ownership, Fromm remains dedicated to employing the industry’s most exceptional workforce.
We are currently seeking a Counter Sales Associate who will provide quality customer service and sales assistance to customers on a face-to-face basis at the branch and via phone calls. The ideal candidate will be responsible for maintaining the counter area by keeping it stocked and presentable.
Responsibilities
Full-time
Description
Fromm Electrical Supply Company is a premier electrical supply company in the Mid-Atlantic market, renowned for its strong growth potential. Now in its third generation of family ownership, Fromm remains dedicated to employing the industry’s most exceptional workforce.
We are currently seeking a Counter Sales Associate who will provide quality customer service and sales assistance to customers on a face-to-face basis at the branch and via phone calls. The ideal candidate will be responsible for maintaining the counter area by keeping it stocked and presentable.
Responsibilities
- Assist customers and contractors with information and materials they need.
- Provide outstanding customer service by creating a friendly environment, greeting and acknowledging every customer, and maintaining product knowledge.
- Handle incoming phone calls from customers, offering assistance in pricing materials, researching information, and taking orders.
- Review open customer orders, take action on open items, and inform customers when their material is ready for pick-up.
- Ensure that all displays are full, placed appropriately, and visually appealing.
- Pull and pack orders for truck shipments, inter-branch transfers, and pick-ups.
- Support the Marketing department with promotions.
- Maintain the cleanliness and professional appearance of the branch.
- Manage daily cash intake and reconcile it with sales.
- High school diploma or equivalent.
- Basic electrical industry knowledge/experience.
- Solid verbal communication skills and professional demeanor.
- Basic math skills.
- Problem-solving and reasoning skills to determine customers' needs and offer product solutions.
- Knowledge of PC/MS Office applications, especially Excel and Outlook, and ability to learn company business system.
- Ability to handle confidential information and financial transactions discreetly.
- Ability to handle multiple tasks simultaneously.