What are the responsibilities and job description for the ACCESS SERVICES REP, FH - ACCESS SERVICES position at Froedtert ThedaCare?
Discover. Achieve. Succeed. #BeHere
Location: US:WI:MENOMONEE FALLS at our WOODLAND PRIME 400 facility.
This job is HYBRID.
FTE: 0.800000
Standard Hours:8.00
Shift: Shift 2
A Monday 1300-2130 A Tuesday 1300-2130 A Wednesday 1530-2130 A Thursday 1530-2130 A Friday 1530-2130 A Saturday off A Sunday off B Monday off B Tuesday 1300-2130 B Wednesday 1530-2130 B Thursday 1300-2130 B Friday 1300-2130 B Saturday off B Sunday off Holidays: Yes, 2 major/2 observed Weekends: No
Job Summary:
The Access Services Representative responds to incoming calls from both internal and external callers which may include, but are not limited to, patients, visitors, hospital staff, clinic staff, and physicians. Patient calls to the After Hours Answering Service are documented using an encounter in EPIC, the electronic medical record. After-hours answering service for Home Care Medical and Horizon Home Care & Hospice patient calls are completed using the SPOK directory. Assistance is also provided to other work groups as needed. Assists in orienting and training new and existing employees. Other duties as assigned.
Other information:
EXPERIENCE REQUIRED: A minimum of 1 year of customer service experience is required.
EXPERIENCE PREFERRED: Previous telecommunications and hospital experience is preferred.
EDUCATION REQUIRED: None
EDUCATION PREFERRED: High School diploma or equivalent is preferred.
TRAINING REQUIRED: None
TRAINING PREFERRED: None
SPECIAL SKILLS REQUIRED: Strong data entry, organizational and multi-tasking skills is required. Demonstrates a solid working knowledge of the communication devices and software with thorough understanding of the AMCOM system. Familiarity with the general usage and spelling for specific medical terminology. Proficient in the use of Microsoft Office products.
SPECIAL SKILLS PREFERRED: Experience with the Electronic Medical Record, Epic is a plus.
LICENSURE REQUIRED: None
LICENSURE PREFERRED: None
Perks & Benefits At Froedtert Health
Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:
We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.
Location: US:WI:MENOMONEE FALLS at our WOODLAND PRIME 400 facility.
This job is HYBRID.
FTE: 0.800000
Standard Hours:8.00
Shift: Shift 2
A Monday 1300-2130 A Tuesday 1300-2130 A Wednesday 1530-2130 A Thursday 1530-2130 A Friday 1530-2130 A Saturday off A Sunday off B Monday off B Tuesday 1300-2130 B Wednesday 1530-2130 B Thursday 1300-2130 B Friday 1300-2130 B Saturday off B Sunday off Holidays: Yes, 2 major/2 observed Weekends: No
Job Summary:
The Access Services Representative responds to incoming calls from both internal and external callers which may include, but are not limited to, patients, visitors, hospital staff, clinic staff, and physicians. Patient calls to the After Hours Answering Service are documented using an encounter in EPIC, the electronic medical record. After-hours answering service for Home Care Medical and Horizon Home Care & Hospice patient calls are completed using the SPOK directory. Assistance is also provided to other work groups as needed. Assists in orienting and training new and existing employees. Other duties as assigned.
Other information:
EXPERIENCE REQUIRED: A minimum of 1 year of customer service experience is required.
EXPERIENCE PREFERRED: Previous telecommunications and hospital experience is preferred.
EDUCATION REQUIRED: None
EDUCATION PREFERRED: High School diploma or equivalent is preferred.
TRAINING REQUIRED: None
TRAINING PREFERRED: None
SPECIAL SKILLS REQUIRED: Strong data entry, organizational and multi-tasking skills is required. Demonstrates a solid working knowledge of the communication devices and software with thorough understanding of the AMCOM system. Familiarity with the general usage and spelling for specific medical terminology. Proficient in the use of Microsoft Office products.
SPECIAL SKILLS PREFERRED: Experience with the Electronic Medical Record, Epic is a plus.
LICENSURE REQUIRED: None
LICENSURE PREFERRED: None
Perks & Benefits At Froedtert Health
Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:
- Paid time off
- Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
- Academic Partnership with the Medical College of Wisconsin
- Referral bonuses
- Retirement plan - 403b
- Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
- Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available
We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.