What are the responsibilities and job description for the Security Officer Coordinator position at Froedtert South, Inc.?
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POSITION PURPOSE |
- Ensures and provides security for patients, employees, and visitors. Protects hospital’s buildings, assets, parking lots, and grounds. Coordinates work schedules for Security Officers, Campus Receptionists, and Couriers.
- Investigates incidents of all types that occur on Froedtert South property and generates reports and follow up activities as a result.
- Reviews and/or provides advice, support, and training to Froedtert South employees and affiliated staff on security-related matters to include interpretation and application of security policies and procedures, investigation of incident reports, verbal and physical de-escalation techniques, conflict resolution techniques, how to address threatening behavior, and other relevant topics.
- Helps with designing security-related programs to meet identified needs, and assists Director with staff recruitment, retention, disciplinary actions, daily operations, scheduling, quality assurance projects, and general management of the Guest Relations/Security department.
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SITE(S) |
- Froedtert South controlled and operated facilities
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MINIMUM EDUCATION REQUIRED |
- A high school diploma or equivalent is required.
- Degree or certificate from academy or technical school in a related field is preferred.
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MINIMUM EXPERIENCE REQUIRED |
- 1 – 3 years of security-related experience is required.
- 1 – 3 years of leadership experience is preferred.
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LICENSES / CERTIFICATIONS REQUIRED |
- Valid driver license to operate a motor vehicle.
- Basic Life Support (BLS) “HeartSaver” (CPR/AED) certification via the American Heart Association within 6 months from hire date.
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SUPERVISES |
- Guest Relations/Security and Courier Service staff
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KNOWLEDGE, SKILLS & ABILITIES REQUIRED |
- Ability to successfully complete assigned FEMA courses within 6 months from hire date (or provide previously completed course certificates).
- Ability to write comprehensive security reports.
- Ability to assist with the de-escalation of aggressive individuals.
- Ability to operate two-way radio equipment, computers, various computer-based programs, surveillance, access control systems, etc.
- Ability to comprehend instructions and material in English and professionally communicate via effective written, verbal, and interpersonal skills.
- Understand the importance of maintaining confidentiality related to sensitive communications, personnel information, and documents/records, per Froedtert South policy, HIPPA, and/or other applicable laws.
- Ability to successfully manage and monitor departmental training assignments, and address non-compliance matters promptly.
- Ability to remain calm in stressful situations, be attentive to detail, and work in a fast-paced environment.
- Possess general project management skills related to project/assignment planning, coordination, and completion per established timelines.
- Physical ability to walk, run, bend, kneel, climb multiple flights of stairs, , transport guests in wheelchairs/beds, and intervene with combative and aggressive individuals.
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PRINCIPLE ACCOUNTABILITIES AND ESSENTIAL DUTIES |
- Support day-to-day operations independently, escalate major concerns to department Director, and assist the team with staffing needs as necessary.
- Help develop training material, discussions, and assessments related to workplace violence prevention and response procedures.
- Promote a safe and secure environment for patients, employees, and visitors.
- Lead team meetings and debriefings.
- Help network with law enforcement and emergency responders as appropriate to coordinate plans, policies, and exercises/drills.
- Assist with maintaining Security Management and Emergency Operations Plans, which supports ensuring Joint Commission, CMS, and Life Safety compliance is met/exceeded.
- Assist Director in general operations of the Guest Relations/Security department including human resources-related issues and day-to-day operations.
- Schedule staffing to cover all shifts, weekends, duties, and/or special assignments at Froedtert South.
- Complete assigned tasks/projects in a professional and timely manner.
- Investigate security threats and breaches and provide prompt follow-up.