What are the responsibilities and job description for the GUEST RELATIONS REPRESENTATIVE position at Froedtert Health?
Discover. Achieve. Succeed. #BeHere
Location: US:WI:MILWAUKEE at our FROEDTERT HOSPITAL facility.
This job is ON - SITE.
FTE: 0.875000
Standard Hours: 35.00
Shift: Shift 3
Shift Details: Holidays: Weekends:
Job Summary:
Serves as the ‘First Impression Officer’ of the Froedtert & The Medical College of Wisconsin health network, going above and beyond to deliver on exceptional and memorable concierge-style customer service and hospitality for our patients, families and visitors. Greet each visitor and offers assistance with navigation, wayfinding, sharing helpful information and helping to simplify their journey with us. Provides accurate information and direction to patients, staff, and family members. Communicates relevant patient care policies while supporting efficient patient care flow, and safety for everyone. Communicates with large numbers of individuals and at times large groups of people and manage stressful situations in the most empathetic manner. Partners closely with other departments including customer experience/ performance excellence, transport, parking, security, and clinical departments.
EXPERIENCE DESCRIPTION:
A minimum of 3 years of customer service experience or a minimum of 6 months of experience internally at Froedtert Hospital.
EDUCATION DESCRIPTION:
High School diploma or equivalent is preferred.
TRAINING DESCRIPTION:
Situational de-escalation techniques. Epic transport or EVS modules.
SPECIAL SKILLS DESCRIPTION:
Proficient in Microsoft programs. Strong verbal intra and interdepartmental communication skills. Ability to track data in an accurate and timely manner for the purposes of supporting customer service analytics. Bilingual, preferred. Ability to execute security protocol assignments during an emergency drill is preferred. Proficiency in Epic, preferred.
LICENSURE DESCRIPTION:
American Heart Association (AHA) Basic Life Support for the Healthcare Provider (BLS) or an AHA approved equivalent is required within 90 days of hire.
Perks & Benefits At Froedtert Health
Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:
We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.
Location: US:WI:MILWAUKEE at our FROEDTERT HOSPITAL facility.
This job is ON - SITE.
FTE: 0.875000
Standard Hours: 35.00
Shift: Shift 3
Shift Details: Holidays: Weekends:
Job Summary:
Serves as the ‘First Impression Officer’ of the Froedtert & The Medical College of Wisconsin health network, going above and beyond to deliver on exceptional and memorable concierge-style customer service and hospitality for our patients, families and visitors. Greet each visitor and offers assistance with navigation, wayfinding, sharing helpful information and helping to simplify their journey with us. Provides accurate information and direction to patients, staff, and family members. Communicates relevant patient care policies while supporting efficient patient care flow, and safety for everyone. Communicates with large numbers of individuals and at times large groups of people and manage stressful situations in the most empathetic manner. Partners closely with other departments including customer experience/ performance excellence, transport, parking, security, and clinical departments.
EXPERIENCE DESCRIPTION:
A minimum of 3 years of customer service experience or a minimum of 6 months of experience internally at Froedtert Hospital.
EDUCATION DESCRIPTION:
High School diploma or equivalent is preferred.
TRAINING DESCRIPTION:
Situational de-escalation techniques. Epic transport or EVS modules.
SPECIAL SKILLS DESCRIPTION:
Proficient in Microsoft programs. Strong verbal intra and interdepartmental communication skills. Ability to track data in an accurate and timely manner for the purposes of supporting customer service analytics. Bilingual, preferred. Ability to execute security protocol assignments during an emergency drill is preferred. Proficiency in Epic, preferred.
LICENSURE DESCRIPTION:
American Heart Association (AHA) Basic Life Support for the Healthcare Provider (BLS) or an AHA approved equivalent is required within 90 days of hire.
Perks & Benefits At Froedtert Health
Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:
- Paid time off
- Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
- Academic Partnership with the Medical College of Wisconsin
- Referral bonuses
- Retirement plan - 403b
- Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
- Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available
We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.