Attractions Team Lead

Fritz’s Adventure is now hiring an Attractions Team Lead for our location in Branson, MO. Fritz’s is an experiential adventure park that brings people together through discovery, challenge and play. We offer two million cubic feet of attractions including zip lines, mazes, tunnels, ropes course, playgrounds and more.

Key Responsibilities:

Operational Leadership

• Supervise daily operations of zip lines, ropes course, climbing walls, and related attractions.
• Lead and motivate a team of adventure guides to deliver excellent guest service.
• Lead day to day operations of attractions including opening and closing procedures, equipment inspections and course checks, staffing plan, rotations, break assignments, operating attractions and cleaning.
• Ensure proper staffing levels and adjust assignments to meet operational needs.
• Monitor throughput, guest flow, and queue management to maintain efficiency and minimize guest wait time.
• Collaborate effectively and proactively with management team on all operational, safety and guest service initiatives.
• Perform all other duties as assigned or as necessary to support all of Fritz’s Adventure.

Safety Compliance

• Demonstrate complete knowledge of and enforce all safety standards and operating procedures in accordance with company policies, industry regulations and manufacturer requirements.
• Oversee daily inspections, harness fittings, and guest briefings.
• Respond quickly and effectively to incidents or emergencies.
• Support training and certification programs for staff in safety, rescue, and operational procedures.

Guest Experience

• Create wow moments with a welcoming, enthusiastic, and guest-focused atmosphere.
• Proactively observe and listen to guests and resolve issues quickly with professionalism and empathy.
• Model and coach exceptional guest interaction skills for all team members.

Team Development

• Assist in recruiting, onboarding, and training new staff members.
• Provide regular coaching, feedback, and performance evaluations.
• Lead by example to promote teamwork, accountability, and a positive culture.

Qualifications:

• Previous experience in attractions, outdoor recreation, or adventure operations preferred.
• Leadership or supervisory experience strongly preferred.
• Strong communication (written and verbal), problem-solving, and interpersonal skills.
• Comfortable working indoors and outdoors in various weather conditions.
• Ability to work at heights up to 75 feet through attraction harness and safety structures.
• Ability to lift up to 50 lbs and perform physical tasks such as climbing and equipment setup.
• Standing, climbing and moving for long periods of time.
• Must be 18 years or older; CPR/First Aid certification required (or ability to obtain).
• Must have reliable transportation
• HS Diploma or equivalent

Schedule Environment:

• Full-time hourly position; nights, weekends, holidays and peak season availability are required.
• Indoor and outdoor work environment with variable weather and physical activity.