What are the responsibilities and job description for the Clinical Support Coordinator position at Frisbie Memorial Hospital?
As the nation’s largest private employer of Registered Nurses, we’re honored by the trust of over 100,000 nurses and committed to supporting safe, high-quality care for which they can practice. That’s why more than 80% of our hospitals earn an A or B Leapfrog safety grade, rank in the top 5% nationally for patient outcomes through Health Grades, or are recognized as Magnet or Pathway to Excellence facilities. Join us!
Job Summary And Qualifications
The Clinical Support Coordinator supports high quality, patient-centered care by directing and providing feedback, guidance, and mentoring to new graduate nurses and/or nurses that are transitioning to a new specialty. The Clinical Support Coordinator supports multiple units, providing direction, education, and accountability on the hospital’s standard of nursing practice, policies, and procedures to ensure compliance with all accrediting and regulatory agency requirements.
Major Responsibilities:
Quality
Performs rounds on each nursing unit, continuously observing, evaluating and assessing the quality of patient care, and identifying nursing educational needs. Escalates concerns about nursing skills, patient care, policies, processes, and equipment as appropriate.
Utilizes skills of observation. Provides feedback on nursing assessments, nursing diagnosis, planning, intervention, and evaluation of patient care.
Provides feedback and mentoring on patient assessments and care planning.
Provides assistance with performing or troubleshooting specific skills.
Maintains IMobile phone for easy contact by new graduates or nurses within scope of support.
Tracks requests to identify most commonly requested skills for purposes of enhancing orientation & education.
Fosters teamwork and contributes to achievement of team goals.
Attends rapid responses and codes as needed, to observe, provide feedback, and debrief, facilitate education, direction, coaching before, during and after the rapid response or code as indicated.
Shares knowledge/expertise and assists co-workers.
Service
Serves as an example of professional nursing practice and promotes pride in nursing for the organization, the community, and the health care industry.
Demonstrates caring and empathy in all interactions and advocates for patient- and family-centered approach in all decisions and actions.
Promotes evidence-based best practices that enhance the patient experience, including SAFETY rounding, communication fundamentals/AIDET, Teach-Back, Narrating Care, etc.
Directs and ensures that nurses within scope of support have a clear understanding of how to integrate patient experience behaviors into quality, safety, and nursing practice.
Demonstrates excellent communication skills, including active listening. Ensures patients, physicians, and colleagues have a clear understanding of all communications, and escalates care concerns appropriately.
Participates as an engaged, active member of the health care team and positively promotes the rest of the team to patients/families/caregivers and other colleagues.
Maintains a professional appearance and demonstrates behaviors consistent with established policies/procedures.
People
Serves as a mentor and direct support for nursing colleagues.
Fosters teamwork and contributes to the achievement of team goals.
Provides input and recommendations for discipline for those nurses within the scope of support.
Provides input and participates in performance evaluations for those nurses within the scope of support.
Growth
Seeks opportunities to impact the growth of the organization by promoting excellence in patient experience and providing high quality care to the patients served.
Encourages physician engagement by elevating care of the workforce and mitigating escalations.
Finance
Assumes personal accountability for work time.
Other
Performs other duties as assigned.
Practices and adheres to the “Code of Conduct” and “Mission and Value Statement.”
What qualifications you will need:
Frisbie Memorial Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Note: Eligibility for benefits may vary by location.
"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
Discover a career with purpose at Frisbie Memorial Hospital. Located in Rochester, NH, our 112-bed hospital proudly serves the Greater Seacoast region and Southern Maine, delivering high-quality, patient-centered care. As part of HCA Healthcare—one of the nation’s leading healthcare systems—you’ll be connected to a strong network of four hospitals, three freestanding emergency rooms, and over 70 care sites across New Hampshire.
With nearly 5,000 colleagues, including 1,500 nurses and 1,000 affiliated physicians, We offer a collaborative, supportive environment where your skills are valued, your growth is encouraged, and your impact is real. HCA Healthcare’s New Hampshire hospitals also include Catholic Medical Center in Manchester, Portsmouth Regional Hospital, Parkland Medical Center in Derry, and freestanding emergency rooms in Seabrook, Dover, and Plaistow. Join us and be part of a team that’s improving lives across the region—every day.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
Be a part of an organization that leverages our size to make a real impact in our industry! Our Talent Acquisition team is reviewing applications for our Clinical Support Coordinator opening. Submit your application today and help advance the practice of nursing.
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job Summary And Qualifications
The Clinical Support Coordinator supports high quality, patient-centered care by directing and providing feedback, guidance, and mentoring to new graduate nurses and/or nurses that are transitioning to a new specialty. The Clinical Support Coordinator supports multiple units, providing direction, education, and accountability on the hospital’s standard of nursing practice, policies, and procedures to ensure compliance with all accrediting and regulatory agency requirements.
Major Responsibilities:
Quality
Performs rounds on each nursing unit, continuously observing, evaluating and assessing the quality of patient care, and identifying nursing educational needs. Escalates concerns about nursing skills, patient care, policies, processes, and equipment as appropriate.
Utilizes skills of observation. Provides feedback on nursing assessments, nursing diagnosis, planning, intervention, and evaluation of patient care.
Provides feedback and mentoring on patient assessments and care planning.
Provides assistance with performing or troubleshooting specific skills.
Maintains IMobile phone for easy contact by new graduates or nurses within scope of support.
Tracks requests to identify most commonly requested skills for purposes of enhancing orientation & education.
Fosters teamwork and contributes to achievement of team goals.
Attends rapid responses and codes as needed, to observe, provide feedback, and debrief, facilitate education, direction, coaching before, during and after the rapid response or code as indicated.
Shares knowledge/expertise and assists co-workers.
Service
Serves as an example of professional nursing practice and promotes pride in nursing for the organization, the community, and the health care industry.
Demonstrates caring and empathy in all interactions and advocates for patient- and family-centered approach in all decisions and actions.
Promotes evidence-based best practices that enhance the patient experience, including SAFETY rounding, communication fundamentals/AIDET, Teach-Back, Narrating Care, etc.
Directs and ensures that nurses within scope of support have a clear understanding of how to integrate patient experience behaviors into quality, safety, and nursing practice.
Demonstrates excellent communication skills, including active listening. Ensures patients, physicians, and colleagues have a clear understanding of all communications, and escalates care concerns appropriately.
Participates as an engaged, active member of the health care team and positively promotes the rest of the team to patients/families/caregivers and other colleagues.
Maintains a professional appearance and demonstrates behaviors consistent with established policies/procedures.
People
Serves as a mentor and direct support for nursing colleagues.
Fosters teamwork and contributes to the achievement of team goals.
Provides input and recommendations for discipline for those nurses within the scope of support.
Provides input and participates in performance evaluations for those nurses within the scope of support.
Growth
Seeks opportunities to impact the growth of the organization by promoting excellence in patient experience and providing high quality care to the patients served.
Encourages physician engagement by elevating care of the workforce and mitigating escalations.
Finance
Assumes personal accountability for work time.
Other
Performs other duties as assigned.
Practices and adheres to the “Code of Conduct” and “Mission and Value Statement.”
What qualifications you will need:
- Registered Nurse for state of NH or valid compact state licensure
- Bachelors degree in Nursing required. Masters degree preferred
- 2 or more years experience as an RN.
- 1 year in a leadership role
- 1 year as a preceptor
- BLS and ACLS required
- Preceptor training within 90 days of start
- NIHSS within 30 days of start
- CPI and BERT within 90 days
Frisbie Memorial Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
- Wellbeing support, including free counseling and referral services
- Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
- Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
- Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
- Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts
Note: Eligibility for benefits may vary by location.
"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
Discover a career with purpose at Frisbie Memorial Hospital. Located in Rochester, NH, our 112-bed hospital proudly serves the Greater Seacoast region and Southern Maine, delivering high-quality, patient-centered care. As part of HCA Healthcare—one of the nation’s leading healthcare systems—you’ll be connected to a strong network of four hospitals, three freestanding emergency rooms, and over 70 care sites across New Hampshire.
With nearly 5,000 colleagues, including 1,500 nurses and 1,000 affiliated physicians, We offer a collaborative, supportive environment where your skills are valued, your growth is encouraged, and your impact is real. HCA Healthcare’s New Hampshire hospitals also include Catholic Medical Center in Manchester, Portsmouth Regional Hospital, Parkland Medical Center in Derry, and freestanding emergency rooms in Seabrook, Dover, and Plaistow. Join us and be part of a team that’s improving lives across the region—every day.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
Be a part of an organization that leverages our size to make a real impact in our industry! Our Talent Acquisition team is reviewing applications for our Clinical Support Coordinator opening. Submit your application today and help advance the practice of nursing.
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.