What are the responsibilities and job description for the Front Desk Receptionist position at Frigo Orthodontics?
**MUST BE ABLE TO WORK 7:45AM TO 5:30PM. MUST ALSO COMMUTE BETWEEN GULFPORT AND BILOXI, MS.**
Frigo Orthodontics is a Christian values–based orthodontic practice with offices in Gulfport and Biloxi. For over 25 years, we’ve delivered high-level patient care and built a strong, long-tenured team.
This is a high-volume, fast-paced front desk role. It is not a slow or easy position. There is always something to be done, and you are expected to stay engaged, organized, and proactive throughout the day.
The front desk is the control center of the office. You will manage patient flow, keep the schedule on track, and ensure every patient and parent has a positive, efficient experience.
Responsibilities include answering a high volume of calls, greeting patients, scheduling appointments, verifying insurance benefits, collecting payments, and maintaining accurate patient information. You will also help control the flow of the day and communicate closely with the clinical team.
This role goes beyond traditional front desk duties. You will be trained to educate patients on braces care, assist with final consults, and at times see Pre-Orthodontic Guidance patients. You may also serve patients and parents at the coffee bar and assist with general office needs.
We are looking for someone who is dependable, detail-oriented, and thrives in a busy, demanding environment. You must be comfortable multitasking, communicating clearly, and being coached. Role-play training is part of our process. Customer service experience is required; medical, hospitality, or sales experience is a plus.
High School Diploma required. College and bilingual English/Spanish are a plus.
Full-time position.
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $16