What are the responsibilities and job description for the Customer Services Officer position at FrieslandCampina?
FrieslandCampina Consumer Dairy USA, known for its diverse and exciting range of Internationally Acclaimed Cheese Brands, has an opening for a Customer Service Officer (CSO). The CSO plays a pivotal role in executing our Customer-centric service approach by delivering a "Worry-Free" experience to our customers. Responsible for entry of sales orders, coordinating/scheduling shipments and delivery, accurate invoicing, and ensuring the customer receives timely and accurate communication.
This is a part-time 20 hours per week and temporary role from August 3, 2026 to end of April 2027 or potentially longer.
What you will do:
- Manage and maintain strong relationships with internal and external stakeholders
- Enter sales orders, create delivery orders, arrange freight to customers and process invoices
- Retrieve orders and submit invoices using third-party EDI providers
- Solve warehouse and trucking issues when necessary
- Assist warehouse manager with inventory queries
- Act as a liaison with the Sales and Marketing Teams
- Report to Customer Service Team Lead
What we ask:
- Strong organizational skills
- Self-sufficient, independent and a team player
- Motivated and open to learning new things
- Must be able to multi-task and adapt to different working environments
- Knowledge of MS Office (Excel, Word, PowerPoint) and SAP
- 5 years of experience in a similar role
FrieslandCampina has been bringing cheese into the US for over half a century. Based out of Paramus, New Jersey, US Consumer Dairy North America has expanded its presence across the United States and Canada with a portfolio of brands that offer a vast assortment of consumer dairy products. Here at US Consumer Dairy North America we are passionate about sharing our premium cheeses through consumer products for every occasion.