Collection Specialist

Founded in 1966, Friendship offers diverse senior living accommodations, award-winning care, new and innovative services, as well as specialized rehab and therapy, to over 1,500 residents and patients each day. With four campuses, the earliest dating back to 1919, Friendship has grown to offer the full continuum of care, including independent living, assisted living, home care, outpatient therapy, inpatient rehab, long-term care and Alzheimer’s and memory care. As a non-profit, Friendship provides a caring community to serve a wide-range of residents including those with limited financial means. Visit friendship.us for more information.

Friendship is looking for a Full Time Collection Specialist to join our Friendship team, located in Roanoke, VA. The Collection Specialist is responsible for monitoring and enforcing compliance with Friendship’s Business Office policies and procedures.

Roles & Responsibilities:

• Daily management of census data
• Obtain complete and accurate data for claim/statement creation within stated timeframes
• Maintains payer data and payer liability amounts
• Create and deliver accurate private statements; manage private collections to meet Friendship targets
• Initiate private write-offs and refunds
• Manage Resident Trust Fund in accordance with Federal and State regulations
• Charge entry
• Participates in educational activities and attends monthly staff meetings
• Conducts self in accordance with HPA’s employee manual
• Collection calls

Qualifications:

• Associate’s Degree in business or related field required; Bachelor’s Degree preferred; or 5 years of Long Term Care Experience in business office setting
• Minimum of 2 years’ experience in insurance billing preferred
• Strong knowledge of insurance, especially as it pertains to third party payers (Medicare, Medicaid and Managed Care organizations)
• While performing the duties of this job, the employee is regularly required to see and talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. May be required to lift or move objects weighing 20 lbs

Benefits for Full Time Positions:

• 401(k) retirement plan along with employer match
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account
• Paid Time Off
• Employee Assistance Program
• Education Assistance
• Company Paid Life Insurance
• Voluntary insurance (additional life insurance, accident insurance, critical illness, short term disability)

Friendship values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military.