Information Security & Systems Analyst

Join a team dedicated to making a real difference in the lives of our community. Our Mission at Friendship Village of Dublin is “To care for, engage, and inspire our community to reimagine and maximize quality of life at every age”.

At Friendship Village our Values Drive us to RISE to any Occasion  

Values:  

Respect  

Integrity and Innovation  

Stewardship

Excellence 

We are seeking a Information Security & Systems Analyst to contribute to our mission by:

The Entry to Mid-Level System Analyst performs security, compliance and administration of systems and is responsible for the design, installation and management, configuration and reliable operation of security/compliance mechanisms, systems and policies that protect the computer network and information systems against cyber events. Participate in research and development to continuously improve and keep up with the IT business needs of the organization. Actively resolve problems and issues with computer and server systems to limit work disruptions within the company.

Essential Duties:

• Design, install and manage security mechanisms that protect the computer network and information systems against threats including but not limited to hackers, breaches, viruses and spyware.
• Educate and provide awareness to users regarding security policies and procedures as well as threats.
• Develop and maintain security policies and guidelines around information classification, system integrity, incident response and user access.
• Monitor, audit and review systems for and identify violations or attempted violations of security procedures, processes and access.
• Plan and implement appropriate measures to safeguard data from accidental or unauthorized modification, destruction or disclosure.
• Respond to incidents, investigate potential incidents and recommend enhancements to close potential security gaps and serve as a backup to other members of the Technology department.
• Responsible for post breach/data loss activities including but not limited preservation of evidence, review of data to determine scope and support of legal and other processes.
• Participate in supporting efforts, making sure all networks, systems, applications, servers, technology tools and related equipment problems are resolved in a timely manner with limited disruptions.
• Monitor performance and maintain systems according to requirements.
• Ensure security through access controls, backups and firewalls.
• Recommend when to upgrade systems with new releases and models.
• Timely completion of IT Projects.
• All other duties as assigned.

Information Security & Systems Analyst Responsibilities:

• Safeguard and help prevent cyber-attacks:
  • Implement industry best practices for cyber security.
  • Be up to date about the latest security trends and newest security technology.
  • Assist other technical support staff in identifying and implementing appropriate security safeguards, including patch applications and anti-malware strategies.
  • Operate, administer and monitor network and host-based intrusion detection/prevention systems.
• Ensure ongoing compliance with industry standards for information security:
  • Participating in risk assessments to identify potential security threats
  • Conducting employee training on security policies and responsibilities
  • Auditing IT systems to ensure compliance with regulations.
  • Reporting security breaches to management for prompt resolution.
  • Collaborating with vendors to ensure proper data handling security measures.
  • Monitoring compliance with state and federal data privacy and security regulations.
  • Developing policies and procedures for maintaining data security.
  • Monitor and report on devices and networks including:
  • Maintain, configure, secure and provide reliable operation of computers systems, network servers, and virtualization.
  • Network switch and firewall health
  • Internet traffic and usage metrics
  • Design and install network devices and systems (including maintaining current software versions on all network equipment) Demonstrates ability to independently troubleshoot and diagnose network, telephone, Internet, Wi-Fi, network.
• Assists with work order requests:
  • Helps the IT Team meet service levels of quality and responsiveness:
  • Satisfaction goal of 90%
  • 2-business-day response time (resolution time dependent on issue SLA)
  • Creates, updates and closes tickets in incident management system.

Qualifications:

• Bachelor's degree in computer science, programming, or a related field or equivalent industry experience.
• 2-4 Years of Security or Systems Analyst experience

REQUIRED NON TECHNICAL QUALIFICATIONS
• Must have the ability to work under pressure, without constant direction and to react in a positive and spontaneous manner to the needs of residents, staff, visitors, and vendors.
• Must be able to independently handle multiple simultaneous tasks, following specific instructions carefully and general instructions completely.
• Excellent communication skills
• Resourcefulness and problem-solving aptitude
• Self-starter mentality willing to make constant improvements in the technical support process.
• Takes pride and ownership of the support role.
• Excellent customer service and communication skills
• Ability to assess resident and staff complaints and resolve disputes in a friendly professional manner.

REQUIRED TECHNICAL QULAIFICATION
• Strong understanding of cybersecurity tools, concepts and best practices.
• Knowledge of information security frameworks (e.g.,HIPAA, NIST) and relevant regulations.
• Knowledge of Windows Operating Systems – Desktop (10 and 11) and Server (2016 )
• Windows desktop device configuration, management, and operation.
• IOS Device configuration, management, and operation.
• Networking Concepts and basic troubleshooting (DNS, DHCP, IP Addressing).
• Switching and Routing Concepts (basic troubleshooting and configuration).
• Meraki Network and Camera Equipment
• VOIP/PBX
• Demonstrated working in a helpdesk ticketing environment.