Program Manager (Supportive Housing)

Friendship Shelter is a non-profit homeless services agency founded in 1988 and dedicated to ending homelessness in South Orange County, one person at a time. Friendship Shelter operates a full spectrum of services to end homelessness, including street outreach, emergency shelter, housing navigation, financial assistance, and permanent housing with supportive services. We believe in a housing-first and harm-reduction approach and value the unique experience of each client we serve. All of our programs employ trauma-informed principles and are housing-focused, low-barrier, and client-centered. We are committed to diversity in our workforce and endeavor to create a work experience that is inclusive, meaningful, and effective at ending homelessness.

Position Summary

The Permanent Housing Program Manager (PHPM) is responsible for overseeing housing stabilization services provided to tenants in FSI's scattered and dedicated site permanent housing throughout Orange County. The PHPM leads a team of direct service staff, ensuring that services and operations are safe, equitable, housing focused, and in line with agency values. This position will serve as a member of the program’s leadership team. Due to federal funding, this position will be a one-year fixed term contract with a possibility to renew August 2027.

Essential Job Duties and Responsibilities

• Manage the performance of the Permanent Housing Program and ensure progress towards required program outcomes.
• Oversee a team of Intensive Case Managers and implement individual supervision to ensure they are supporting housing stabilization and client wellness.
• Maintain current policies and procedures, forms, and any other relevant program materials for clear and consistent program delivery.
• Respond to program crises, grievances, and critical incidents, ensuring that all agency protocols are followed and appropriate documentation is completed.
• Manage the program budget and follow all agency and contract requirements for spending and provide all required documentation.
• Prepare program reports as required by contracts or requested by senior leadership.
• Participate in all program and contract meetings as requested.
• Ensure that all data is entered into HMIS in accordance with all HMIS data standards. Documentation must also meet all HUD, CoC, agency contract, CalOptima, and FSI standards.
• Manage direct report employee activity, including policy compliance, recruiting, hiring, training and performance management.
• Assign responsibilities to the team as needed to meet the outcomes of the program.
• Model and promote a staff culture that is housing-focused, low-barrier, client-centered, collaborative, and welcoming. Ensure that interactions with clients occur in a supportive, non-judgmental way that aligns with Housing First and Harm Reduction practices.
• Maintain positive and cooperative relationships with staff, partnering agencies, and community volunteers who provide services and support to the program.

Supervisory Responsibilities

Direct Reports

- Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources

Indirect Reports

- May delegate work of others and provide guidance, direction and mentoring to indirect reports

Driving Requirements

- Driving is an essential duty or function of this job.

- Drive up to 50%

Minimum Qualifications The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job.

• Bachelor’s degree in Social Work, Public Administration, Psychology, or related field OR equivalent combination of education and professional experience.
• Three of more years of progressive experience working with individuals with severe and persistent mental illness, substance use disorders or disabling conditions.
• At least two years of experience in a supervisory or team lead role with demonstrated responsibility for coaching, evaluation, and support of direct service staff.
• Must have a valid driver’s license and vehicle with valid registration and insurance.
• Desire to be a part of a team that is passionately committed to ending homelessness.

Skills, Knowledge and Abilities

• Understanding of and commitment to Client-Centered, Housing First, and Harm Reduction models of service delivery.
• Comfortable with public speaking and meeting facilitation.
• Demonstrated effectiveness as a leader capable of influencing and motivating others to succeed toward a common goal.
• High-level organizational and project management skills, including ability to manage multiple priorities and deadlines.
• Well organized, detail-oriented, and able to handle a fast-paced work environment.
• Ability to understand and comply with policies and procedures.
• Ability to work independently.
• Conflict management skills.
• Decision-making skills.
• Excellent interpersonal, verbal, and written communication skills.
• Excellent relationship building skills.
• Ability to exercise good judgment and discretion in handling confidential matters.
• Basic Computer Skills, including Microsoft Word, PowerPoint, Excel, Teams, Outlook, & Web Browsers

Environmental & Physical Requirements

Office / Field Non-Sedentary Requirements

The employee must be able to perform the essential functions of the job. Work will be performed in shared spaces within the office environment and will involve interaction with other staff and clients out in the field. Typically requires the ability to spend 66% hours each workday doing the following activities: stand or sit for extended periods of time, walk, bend, stoop, or climb. May require the ability to lift and/or push up to 25 pounds 33% - 66% of the time. Driving personal vehicle during work hours is required.

Additional Information Regarding Friendship Shelter Job Duties and Job Descriptions

Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Friendship Shelter reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job positions or assign additional job responsibilities, subject to applicable law. Friendship Shelter shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, employees must always record all time worked for our company (which includes but is not limited to on-site work time at a shelter, office, or other work location; required waiting time; administrative time; and work-related travel time).

Pay: $72,820.32 per year

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

People with a criminal record are encouraged to apply

Experience:

• Supervising: 2 years (Required)

License/Certification:

• CDL (Required)

Ability to Commute:

• San Clemente, CA 92673 (Required)

Ability to Relocate:

• San Clemente, CA 92673: Relocate before starting work (Preferred)

Willingness to travel:

• 50% (Required)

Work Location: In person

Salary : $72,820