Homelessness Hub Manager

Job Title: Homelessness Hub Manager

Location: 61 Arch St., New Britain, CT

Schedule: Monday- Friday, 40 hours per week; hours may vary to meet program needs

Type: Exempt, Full-time, on-call potential; salary range is $60,320-$68,640/year

Reports to: Senior Director of Interim Housing & Community Services

Job Purpose: The primary function of the Homelessness Hub Manager (HHM) is to supervise and provide guidance to Hope Connection Center staff including Diversion Specialists and Community Engagement Specialists. The HHM will be responsible for ensuring that performance and data quality measures are met by their respective team. The HHM will represent Hope Connection Center and these programs in community meetings to ensure community collaboration.

Duties and Responsibilities:

• Instill the mission of the FSC in your daily work: “Our work is love made visible”;
• Ability to work with diverse populations, individually and as a part of a team, with a commitment to ending homelessness in our community working from a harm reduction, housing first, person-centered approach;
• Supervise, train, and provide annual performance evaluations of staff who may be a part of diversion, drop-in center case management, and Cold Weather (when in effect) teams and other teams assigned due to changes in contracting;
• Oversee daily operations of Diversion and Drop-In Center Case Management services in FSC’s drop-in center program, including a structure of accountability and documentation of outcomes to demonstrate program success;
• Manage staffing and shift changes regarding Diversion and drop-in center staffing;
• Coordinate the activities and outcomes of the Central CT Diversion Hub including but not limited to communication with outside providers, referral entities, CAN representatives, and colleagues.
• Train and assist staff in how to triage individuals seeking assistance to determine the appropriate level of service needed to address individual concerns, managing all grievances and addressing all operational opportunities proactively and with immediacy;
• Conduct CAN assessments and facilitate community referrals as needed, coordinating placement in emergency shelters through established protocols and connecting to other resources as required;
• Enter case notes, referrals, assessments, etc. into Homeless Management Information System (HMIS) within 48 hours of activity;
• Audit and review staff case notes, data, documentation, and performance, addressing opportunities for growth as they arise;
• Foster positive relationships with community partners and participants;
• Follow appropriate critical incident protocol and accompanying documentation, maintaining a comprehensive and accurate written record of events that occur during shifts, as well as thorough incident reports;
• Determine verifiable emergency needs such as food, fuel/utilities, medicine, transportation, rent and/or clothing to prevent or end an episode of homelessness, and audit staff referrals for eligibility;
• Refer participants to mainstream resources for assistance or, if none are available, provide financial assistance with private funds that are allocated with the goal of preventing an episode of homelessness;
• Update database of existing social service resources for clients, working with local agencies, organizations, businesses, and churches to increase awareness of the resources available and gaining connections to new resources;
• Represent Hope Connection Center/Central CT Hub in all CAN meetings, taking notes and supplying feedback to Executive Leadership and to teams regarding system improvements, upcoming events and changes, etc.;
• Prepare/input Homeless Management Information Systems (HMIS) information as required on a timely basis (within 48 hours) and oversee such work of the program team;
• Provide reports to supervisor and Executive Leadership regarding staff/program concerns, data reports, etc. to support a continuous focus on quality and system improvements and ensure reports are completed as assigned by supervisees;
• Maintain and expand community contacts and resources to better serve clients;
• Attend meetings, trainings and community events, as appropriate or required

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice at the discretion of the employer.

Minimal Experience/Training:

• Bachelor’s degree in Human Services/Social Work preferred.
• At least two years of experience in a social services leadership/management position that required supervision of people and contracts required;
• At least three years of experiencing as an outreach worker, diversion worker, or drop-in center staff required;
• Proficient use of Word, Excel, PowerPoint, and other databases designed to promote productivity and organization in the workplace; excellent oral and written communication skills, including computer proficiency and knowledge of email applications.
• Bilingual English/Spanish is preferred. HMIS experience required.
• Experience working with diverse populations preferred, with a solid understanding of mental health, substance use, and trauma. Belief in harm reduction and housing first is required.

Essential Skills, Qualifications and Requirements:

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

• Community: Staff is a dependable team player within their department, across departments, and with community colleagues (when appropriate); consistently at work and on time, reports to all scheduled shifts; follows instructions, responds to management direction; staff's communication style invites collaboration;
• Initiative: Staff is proactive in identifying and resolving issues, versus leaving them for someone else; staff is solution-focused, and takes pride in their work; able to oversee day-to-day operations of self and a team, staying ahead of deadlines and maintaining productive time-keeping for self and others; solicits feedback to improve personal performance, and completes tasks in a timely and accurate manner;
• Accountability: Staff acts with integrity and practices ethical decision-making; takes responsibility for mistakes instead of making excuses, and uses challenging experiences as opportunities to improve; able to navigate hard conversations with staff, participants, and peers with respect;
• Creativity: Staff is flexible, and engages in outside-of-the-box thinking to ensure work is completed and good decisions are made; open, accountable, and able to work with individuals from various backgrounds and at different skill levels; able to multitask and manage crises;

Physical Requirements:

The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• The ability to safely operate a motor vehicle to transport oneself, others and program supplies as necessary. The ability to safely operate a motor vehicle to transport oneself, others and program supplies as necessary. Employees must maintain auto insurance minimum limits as follows – 1) single liability limits of $100,000 Bodily Injury Per Person / $300,000 Bodily Injury Per Accident / $50,000 Property Damage OR Combined Single Liability Limit of $300,000 (this combines the bodily injury and property damage into one limit per claim) and annually provide a declarations page to the Human Resources department.
• The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment.
• The physical ability to move and lift light objects up to 30 pounds such as mail, supplies, files, and equipment.
• The ability to operate office equipment requiring continuous or repetitive hand/arm movements. The ability to remain in a sitting position for extended periods of time.

Pay: $60,320.00 - $68,640.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Experience:

• homeless services: 3 years (Required)
• supervisory: 2 years (Required)

Language:

• Spanish (Preferred)

Work Location: In person

Salary : $60,320 - $68,640